Business Analyst

Job Description

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives.

Job Responsibilities

• Prevent wastage and identify process improvements to contain and reduce costs.
• Assess, analyse and optimise end-to-end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Additional Requirements

• Gathering and analyzing data related to business processes, systems, and requirements.
• Analyzing existing business processes and identifying areas for improvement.
• Developing and documenting process flows and workflows.
• Communicating with stakeholders, including business users, IT teams, and project managers.
• In-depth understanding of Hogan PCD processing.
• Interest in financial processing on IDS.
• Qualification: Degree or diploma in IT.
• 3+ years' experience in a similar role.

Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.