Business Analyst

The main purpose of this position is to understand and interpret solutions between business and technical whilst fulfilling a business analysis function.

Roles and Responsibilities

1. To take full responsibility for the business analysis function in the event of clients requesting product development and/or product integration.
2. To develop the detailed scoping documentation as per the company policy and procedure.
3. To design and develop Context Diagrams of the Software Solution.
4. To design and develop Process Flows Diagrams of the Software Solution.
5. To produce Decompositions Diagrams of the Legacy Software Solution.
6. To develop the FRS (Functional Requirements Specification) as per the company policy and procedure.
7. To liaise with the Software Development team on a regular basis ensuring that the final product is developed as per the approved scoping documentation.
8. To develop the necessary test-packs to ensure that the final product developed is thoroughly tested and meets the initial specification as well as the customer's needs.
9. To take full responsibility for the training of the client and/or the training of the client's Software Support teams.
10. To obtain a UAT Sign-off document signed by the client.
11. To utilize all the functionality available to you on the company's Internals Software system.
12. To log software changes via Jira cards for the software developers.
13. To track and monitor the project via Microsoft Project.
14. To complete all office administration efficiently.
15. To strictly adhere to all Departmental and Company Policies, Procedures and SOP's.
16. To complete any other task or duty management may reasonably expect of you.

Experience

1. At least Five (5) years relevant experience.
2. Business Analysis experience (a must).
3. Full understanding of the software development life cycle (SDLC) (a must).
4. Waterfall and Agile methodologies.
5. Working experience of MS CRM, MS SQL Server, and Web-services (a must).
6. Working experience of Software integration.

Qualifications

1. Matric/Grade 12/equivalent qualification.
2. B. Com or equivalent Business Management qualification.
3. B.SC Computer Science or equivalent qualification (advantage).
4. MS CRM certification (advantage).

Desired Skills

1. Business Analyst.
2. MS CRM.
3. SQL.
4. Agile.

Desired Work Experience

1. 5 to 10 years.

Desired Qualification Level

1. Grade 12 / Matric.