Business Analyst

Job Description

Key Areas & Activities Of A Business Analyst:

Strategy:

• Align initiatives to strategy (work items / projects are aligned to strategy).
• Document shared services strategy view/plan into a Roadmap.
• Build relationship with shared services head (collaborate).
• Responsible to feedback to shared services unit on any misalignment. Review Initiatives/proposals against strategy plan and feedback/indicate to shared services Owners when requests/proposals are not aligned with their or the groups strategic plan.

Business Case:

• Develop Business Case Documents.
• Perform cost/benefit, feasibility, sustainability and organizational readiness assessments.
• Conduct information gathering.
• Hold required meetings with business.

Business Analysis, Translation & Change Management:

• Apply logic and critical thinking to all things worked on operational and tactical level for the Shared Service Unit.
• Conduct information and business requirements gathering from various sources.
• Document requirements according to prescribed format.
• Apply agreed methodology.
• Write specification and test documents.
• Do evaluations and documented recommendations and feedback.

Business Process Definition and Implementation:

• Draft requirement documents, containing the following:
• User Stories, Flow charts, Key Success Factors, Reporting Metrics, Test Cases;
• Work with business to implement new processes & ensure change management (escalate noncompliance);
• Assist with the definition of the evaluation of the success of the change.

Business & IT Convergence:

• Develop knowledge of other shared services units.
• Keep abreast of new technologies.
• Run Shared Services Prioritisation Meetings and ensure the prioritization standards are adhered to.
• Facilitate workshops.
• Clearly indicate (verbally and in written formats) the impacts of a business requirement on the IT Roadmap and vice versa on each business initiative that is discussed.

Stakeholder Relationships:

• Develop and maintain strong relationships with internal vendors:
• Shared Services Stakeholders;
• End Users;
• Business Analysts;
• Technical Peers.
• Develop and maintain relationships with external vendors, including:
• Consultants;
• Software Vendors.

Required Skills, Experience & Qualifications:

• Essential: 2 - 3+ years relevant experience in a similar role.
• Essential: Strong Business Acumen.
• Essential: Strong Verbal Articulation.
• Essential: Strong Documentation.
• Essential: Strong Relationship Building Skills.
• Essential: Strong Communication Skills.
• Essential: Business Process Modeling.
• Beneficial: Business Analysis Certification.
• Beneficial: Agile Methodology.
• Beneficial: Case Tool - MS Project, MS Visio.
• Beneficial: Case Tool - Atlassian Product Suite, Jira, Jira Agile, and Microsoft Sharepoint.