Business Analysis Manager Global Grade 13

Core purpose of the role: The Senior Manager: Business Analysis is responsible for identifying and developing new and alternative approaches to performing business activities that are made possible by advances in information and communications technology.

This includes the understanding of the underlying technology and its application, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, organisational change management and assistance with implementation.

Key deliverables and outputs

1. Overall responsible for planning, directing, and coordinating activities pertaining to business analysis projects, on a divisional level in conjunction with the IT Delivery Teams.
2. Assign resources to IT Delivery Teams in line with IT Delivery pipeline requirements.
3. Effectively define team work into tasks, prioritize tasks, allocate resources, deal with conflicting work issues, set deadlines and review progress against plan in support of the organisational business objectives and strategy.
4. Identification of key business process improvement areas in support of strategic business plan.
5. Ensure the documentation of clear business cases with stated objectives, costs and financial benefits.
6. Document agreement of project proposals and review of project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources.
7. Collaborate with business leaders to provide solutions that support the organisational business strategy.
8. Deep understanding of customer needs and market trends, through customer interaction and other market research.
9. Interact with stakeholders to understand new business requirements and enhancement requests.
10. Lead the creation of processes that are widely adopted throughout the organisation to improve business process analysis practices and standards.
11. Drive the creation and ownership of business requirements documentation.
12. Serve as a liaison role between application technology vendors, internal IT teams, and business users to define.
13. Interact with IT Delivery, architecture, engineering, and quality assurance teams during the software build and/or configuration process and testing process.
14. Participate in user focus groups and requirements workshops, training and demonstrations.
15. Assist in supporting IT solution launches and upgrades.
16. Drive consistent efforts to deliver quality IT solutions as per agreed scope.
17. Lead knowledge transfer with other team members to improve overall team education level.
18. Take complete ownership for the business analysis work pipeline and timely inform the progress of the project/task to all stakeholders and escalate issues when needed.

Internal customers

• The Group Chief Information Officer
• IT product owners and business stakeholders
• IT and digital leadership team and staff
• Organisational and business unit leadership teams (across all business functions)

External stakeholders

• External customers
• IT Service providers

Qualification, Experience and Competencies

Academic qualifications

• Essential: Bachelor's degree in IT or related field
• Postgraduate degree in IT or related field
• Advantageous: Business management-related certifications, Project management certification

Work experience

• Essential: 7 – 10 years' experience in the IT business analysis field
• At least 3 years' leadership experience as Business Analysis Team Lead
• Proven track record of managing all types of business analysis assignments
• Proven track record of project management
• Advantageous: Experience in working with DevSecOps squads

Knowledge

• Essential: Detailed understanding of business analysis methodologies
• Understanding of DevSecOps concepts and practices
• Deep understanding of development and implementation of processes
• Good understanding of IT Governance principles to drive alignment between the organisation and IT
• Excellent understanding of the organisation's mission, values, operations and goals

Skills

• Essential: Proven leadership skills in building, developing and retaining high performing teams including providing coaching and feedback
• Strong negotiating and influencing skills, with the ability to influence decision-makers
• Ability to provide a communication bridge between the business and technologists
• Ability to gain agreement to plans and ideas by promoting and focusing on common goals and win-win results.
• Confidence to state own views clearly without damaging relationships
• Ability to create clear, concise written materials tailored for target audiences.
• Can support both internal and external communications, and both technical and non-technical audiences
• Analysis and problem solving skills to address core business problems; Ability to effectively evaluate a problem or situation from all angles to determine the most appropriate solution
• Skilled at creating business cases that meet product and strategic company objectives

Personal Attributes

• Essential: Passion for optimising business performance
• Focus on innovating and continuous improvement
• Focus on analysing and solving problems
• Concern for communicating clearly
• Remain resilient with stress and pressure
• Strong inclination for change agility
• Commitment to maintaining business awareness
• Strong customer centricity
• Focus on initiating action

• Advantageous: Appreciation for challenging others with respect
• Concern for leading others and our culture
• Readiness to make and own decisions
• Preference for thinking practically and laterally
• Orientation to growing and nurturing relationships
• Preference for team working
• Preference for planning and organising
• Commitment to behaving ethically and correctly