Building Insurance Policy Administrator

Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across South Africa. A strong focus on accurate budgeting, detailed financial management reporting and governance excellence underpin Trafalgar’s property management services. Trafalgar Financial Services (“TFS”) is a boutique financial services company specialising in a range of property financial services products, targeted at residential estates and complexes across South Africa. Trafalgar Financial Services (“TFS”) is an authorised financial services and credit provider with a specialist property finance focus.

As an ongoing recruitment effort, Trafalgar Financial Services is in search of a dynamic candidate with a passion for the property industry to join our team as a Building Insurance Policy Administrator.

Responsibilities:

• Replacement value Surveys with the renewal process
• Administrator to check when the last RVS was done and if the client is due for a new RVS
• Where an updated RVS is required, quotes to be obtained and sent with the renewal
• Obtaining alternate quotations for the renewal process
• Once the renewal invites and claims history is received from the insurer, alternate quotations must be requested
• When sending out the renewal, the alternate quotations must accompany the renewal notice
• Where another insurer has offered a better premium, administrator must approach current insurer to offer the opportunity to match the offering prior to sending out the renewal notice to the client
• Once renewal has been sent out, ensure that a follow up is done in the second week, to confirm acceptance of renewal
• Ensure that renewals sent have been followed up
• Ensure clients acknowledge receipt of the renewal
• Once the Replacement Value Survey is received the date of last survey to be updated on Unibase
• Feedback with a breakdown of current values vs. RVS suggested values to be sent to the client
• Follow up on feedback from Trustees/Directors as to how they wish to proceed.
• Where they are currently under-insured this must be highlighted as this poses a risk to the client in the event of a large claim
• Ensure that all requested endorsements are done and sent to the insurer
• The insurer must confirm premium matching prior to the endorsement being to the client
• All correspondence to be EDS
• Management to be alerted to requests for claims histories
• Retention to be done if client looking around
• Must request alternate quotes
• Send quotes to the client prior to sending claims history
• Ensure the plans are received and a signed brokers appointment
• Plans are needed to load the PQ
• Signed Brokers Appointment appoints TFS as the broker, and this is used to cancel the existing cover
• Make sure that once incepted all is checked
• Then send the necessary to the client with welcome letter, new policy schedule and policy wording
• Ensure the RVS quotes are requested
• Get contact details for the valuer to attend to the RVS
• Always ensure that all correspondence relating to any policy is filed on Grail
• Ensure that queries are dealt with timeously and quickly
• Should a client request a meeting, advise management
• Where comfortable and confident, administrator can attend the meeting

Knowledge & Qualifications:

• Grail - advantage
• Matriculation
• Own transport
• RE5 qualification
• Minimum 5 years experience required in underwriting / policy administration

Suitable applicants can send their detailed CV to birdhrecruitment@trafalgar.co.za with reference: BIPA11/24

Please take note that correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 2 weeks, please consider your application unsuccessful.