Broker Administrator

PURPOSE

Responsible for underwriting processing and policy administration of all policies administered by Acuideas for its brokers in terms of service level agreements with various insurers and UMA’s – this includes but is not limited to quotations, endorsements, renewals, cancellations, FNOL’s as well as book take-on’s and migration projects. To ensure all policies are serviced in accordance with Acuideas Standard Operating Procedures.

MINIMUM REQUIREMENTS

Education

• Matric
• Appropriate FAIS Accreditation (Short-term insurance) – NQF 4
• RE5

Experience

• 2 years short-term insurance experience, including
• 2 year experience with policy administration systems

COMPETENCIES

Skills

• Computer Literacy (MS Office – Outlook, Word, Excel and Teams)
• Insurance operating system knowledge (Tial)
• Deciding and Initiating a Response with a Sense of Urgency
• Planning & Organizing
• Problem Solving and Seeking Alternatives
• Writing and Reporting Information
• Conflict handling
• Administrative skills
• Adapting and responding to change
• Attention to detail

Knowledge

• Customer relationship management
• Personal Lines/Commercial Product knowledge
• Knowledge of MS Office
• Commercial Systems knowledge
• FAIS Act
• Underwriting knowledge an advantage
• Insurance industry and related legislation

Personal Attributes

• Identifying urgent matters and ability to prioritize tasks accordingly
• Own initiative and problem solving
• Delivering Results and Meeting Customer Expectations
• Team work
• Adapting and Responding to Change
• Relating and Networking
• Resilience
• Attention to detail
• Achieving personal work goals

KEY PERFORMANCE AREAS AND OUTPUTS

1. Technical Broking

• Obtain quotes from insurers on behalf of Acuideas brokers
• Upon acceptance of quote, ensure receipt of signed proposal instruction and debit order forms (where applicable)
• Send closing instruction to insurer to provide cover for clients of Acuideas brokers
• Load client and policy information onto the system to activate policy.
• Send policy documents and invoices to Acuideas brokers.
• Ensure adherence to underwriting guidelines.
• Attend to endorsements on existing policies and sending amended policy documents to Acuideas brokers

2. Administration

• Attend to all quote requests, new business, amendments, renewals and cancellations in a timeous manner aligned to agreed SLA’s and Acuideas Standard Operating Procedure
• Ensure data integrity on all systems
• Attend to general correspondence and e-mails to independent brokers according to company standards
• Ad hoc administrative functions

3. Quotations

• Obtain full details regarding client risk required to quote
• Request quotes from insurers
• Quotes must be submitted to Acuideas brokers within SLA time-frames

4. Stakeholder Relationship Management

• Provide a rewarding service experience at all touch points
• Ensure that customer queries are attended to and resolved expeditiously
• Attend to all customer queries (revision/ renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums)