Branch Manager - Jabulani

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans.

Key Responsibilities:

• Grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guide, integrate, and standardize the activities, goals, and objectives of various Sales Consultants in the branch.
• Lead a service delivery culture to enable an optimal client experience.
• Manage the day-to-day operations of the Retail branch.
• Act as a key representative for the retail branch in the industry.

What will make you successful in this role?

Strategy Development and Business Planning:

• Translate the Provincial strategy into a retail branch strategy with specified targets and metrics.
• Contribute insights to monthly, quarterly, and annual business planning.
• Manage operational costs in line with the allocated budget.
• Develop incentive tactics for the Branch Consultants and drive performance.

Retail Branch Sales Delivery Activations:

• Develop and execute strategies to attract clients to the branch.
• Represent the branch at various forums and community platforms.

Sales and Operational Effectiveness:

• Communicate the Retail Branch strategy and sales targets to Branch Consultants.
• Monitor activities and achievement of sales targets in the branch.
• Collaborate with Business Owners of supporting functions to ensure effective service delivery.
• Identify and escalate areas of improvement regarding support systems and processes.

Establish and Drive a Service Culture:

• Align processes and procedures for an optimal client experience.
• Develop and monitor client experience and service delivery standards.
• Manage adherence to service delivery SLAs and address areas of improvement.
• Handle client complaints and queries effectively.

Compliance, Quality, and Risk Management:

• Ensure compliance and quality standards are communicated and adopted.
• Align with the Treating the Customer Fairly (TCF) framework.

People Management:

• Collaborate with Human Resources to ensure necessary capacity and capability.
• Maintain good people practices within the branch.
• Manage operational people practices relating to direct reports.
• Support the continuous professional growth of staff.

Monthly Planning and Reporting:

• Responsible for monthly reporting of sales and service activities.
• Conduct monthly and annual planning based on reports.

Qualifications:

• Matric (Grade 12)
• RE1 and RE5
• 120 Wealth Management credits or tertiary qualification recognized by the FSCA
• Class of Business accreditation (annual)
• Compliant with continuous professional development (CPD) requirements.

Knowledge and Skills:

• Customer service and management
• Reporting and administration
• Quality, Compliance, and Accreditation
• Business processes

Personal Attributes:

• Interpersonal savvy
• Decision quality
• Directs work
• Optimizes work processes

Core Competencies:

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Being resilient

Turnaround Time:

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity, which is essential for a thriving and sustainable business in South Africa.