Branch Manager

We are looking for a branch manager to join our team! As a leading business in the sports betting and gaming industry, we offer a comprehensive online, mobile, and retail betting experience for sports and lucky number enthusiasts across South Africa. Playa is a fully South African-owned betting destination, licensed by provincial gambling boards, with branches nationwide. Our branch managers play a key role in running and managing these locations, and we are looking for someone to join us in this exciting role.

If you meet the requirements below, please submit the following documents:

1. CV
2. Copy of your qualifications
3. Latest payslip

Job Responsibilities and Duties

1. Assist in executing branch promotions to maximise sales.
2. Ensure consistent and high-quality performance from clerks, excellent customer service (including handling complaints), and adherence to operating standards.
3. Implement, monitor, and oversee staff rostering.
4. Manage all administrative functions to ensure branch compliance at all levels.
5. Ensure adherence to company policies and procedures.
6. Ensure compliance with FICA legislation and the KZN Gambling Act, regulations, and rules.
7. Manage HR responsibilities, including administration related to staff discipline.
8. Oversee cash management within the branch.
9. Report and resolve operational issues, ensuring smooth day-to-day running of the branch, including staffing, equipment, connectivity, and other operational necessities.

Requirements

1. At least one year of managerial experience in a busy bookmaker’s operation.
2. Matric certificate.
3. Relevant tertiary qualification.
4. Strong PC skills, including Outlook, MS Word, Excel, and Gmail.
5. Energetic and willing to work retail hours.
6. Financial acumen.
7. Strong problem-solving skills to handle the fast-paced environment and business complexities.
8. Effective communication skills for interacting with customers, staff, and management.
9. Leadership skills to manage and discipline a team of fifteen to twenty staff members.
10. Proven industry knowledge and experience.
11. A proven sales track record in improving productivity.

Additional Information

Having your own vehicle and a valid driver’s licence is preferred but not required.

This position is based at our store in the Caneside area of KwaZulu-Natal.

The salary for this position is R10,000.

Apply today and become part of our dynamic team!