Branch Administrator

Inherent Requirements

1. Grade 12
2. 2–3 years’ experience in high-volume data capture and documentation management
3. Intermediate Computer literacy (MS Office)
4. Excellent communication skills (both written and verbal)

Duties And Responsibilities

1. Ensure the efficient registration of delegates on day of training
2. Update delegate demographics on Student Database
3. Perform administrative duties including but not limited to capturing data, filing, scanning, and issuing certificates and Operator cards
4. Create and manage bookings according to processes applicable to Branch
5. Check that Learner Packs have been correctly completed by delegates and facilitators
6. Assist with problem-solving to achieve a resolution and customer satisfaction
7. Ensure that Company reports are generated and submitted as required
8. Provide information regarding products and services offered by KBC or for the Corporate Client

Character Traits

1. Ability to work efficiently and professionally under pressure
2. Must be able to work unsupervised and independently while always living out the Company’s values
3. Promotes a customer-centric work ethic at all times
4. Must be solutions-driven
5. Uncompromising on work accuracy and meeting deadlines

Interviewing Process

1 to 2 panel interviews

Reporting to

Business Unit Leader

Please note should you not receive a response within one week of applying, you may consider your application as being unsuccessful.

Please note that appointments will be made in line with the Company’s EE targets and we encourage candidates from historically disadvantaged groups to apply.