BMS Technician

Description

These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems.
• Mapping of current transformers and other power monitoring devices to internal systems.
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation.
• Produce PME kWh reporting.
• Produce SLA reports from EBO.
• Month end Billing – Power exceeded and Footprint billing.
• CT Power monitoring on DCE.
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE.
• CT configuration and alarming set up – Ozone, DCE.
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info.
• Investigate CT Power related tickets in conjunction with Data Centre Technicians.
• Liaising with the DCS teams for resolution of tickets.
• Attend Monthly Power capacity meeting with management.
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions.
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role.
• 3rd party vendor management and service delivery – Monitoring system hardware and software support.
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support.
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s.
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures.
• Meet agreed inter-departmental OLA (Operational Level Agreement).
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

SKILLS REQUIREMENT

• Excellent technical abilities.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given.
• Develop and grow relationships with other business units.
• Effective communication across all relevant platforms.
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
• Interact with all levels of the organization in a professional, and tactful manner.

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives.
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request.

General

• Open to provide after-hours support as needed for significant issues.
• Excellent verbal and written communication skills.
• Excellent technical abilities.

Behaviour

• Adopt a mindset of continuous improvement.
• Lead by example.
• Be on the lookout for constant process improvements.
• Growing our people.
• Delivering to our shareholders.
• Respecting each other.
• Embracing diversity.
• Upholding the highest levels of integrity.
• Serving our internal and external clients.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
• Focused on continued learning and self-development.

Administrative duties could include;

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality, and timelines.
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential.
• Excellent Excel Skills.
• Minimum of 3 years relevant data centre experience preferable.
• Extensive knowledge of network topology and protocols preferable.
• Knowledge of Building Management Systems is beneficial.
• Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.
• Schneider Power Monitoring Expert (PME) System Knowledge beneficial.