Billing Specialist

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance of all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

1. Bill Clients:
   • Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards.
   • Assist with the preparation of broker commission statements and the distribution thereof.
   • Follow up on outstanding payments in a professional manner.
2. Manage Payments Received:
   • Allocate all payments received on the Bank statement to the correct client accounts.
   • Reconcile billing invoice and client payment schedule.
   • Reconcile monthly staff lists from corporate clients.
   • Reconcile and allocation of monthly payments.
   • Control the staff billing function in respect of activations, deactivations, billing, collections, queries, and services.
3. Manage Queries:
   • To ensure that all billing queries are attended to timeously and accurately.
   • Respond to escalated queries.
4. Manage Reporting:
   • Generate and prepare monthly reports.
   • Run corporate and broker reports.
5. Continuously Improve:
   • Continually contribute to existing processes and procedures to enhance effectiveness, efficiency, and performance cost control.
   • Identify problems relating to system errors and escalate to relevant department.

Qualifications

SPECIAL REQUIREMENTS

• Accuracy and attention to detail.
• Operate with integrity (high ethics).
• Customer centricity.
• Ability to take initiative and work both in isolation and be a team player.

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• Credit control and Billing experience.

PREFERRED