To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.
Job Responsibilities
Achieve client satisfaction objectives in support of strengthened business IT collaboration.
Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
Build sound relationships with team, manager, peers.
Deliver results in support of increased delivery capacity.
Ensure proper financing of the function.
Manage and control budget for cost centre.
Provide a flexible, low-cost IT operating platform.
Circumvent penalties imposed by third party agencies.
Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
Ensure transformational targets are met.
Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example.
Deliver a world-class service by ensuring a client-centric culture.
Achieve operational excellence and support the implementation of business optimisation improvement.
Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge.
Achieve business performance targets within required risk and compliance parameters.
Support improved delivery capacity and capabilities.
Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes.
Meet all agreed risk and compliance targets.
Manage performance of staff by implementing performance agreements and ensuring a clear vision.
Mentor and coach staff on identified performance gaps.
Create an environment of teamwork, keeping staff informed and encouraging participation in decision-making processes.
Identify talent pool through conducting career conversations and utilising the talent grid principles.
Manage the onboarding process of new employees.
Minimum Experience Level
8 years IT Operations Experience and 5-7 years Job relevant experience
5 years Business Analysis Experience
5 years+ RRB, Consumer and Commercial banking Analysis Experience
5 years Data Analysis Experience
5 years PowerBI Experience
2 years Jira Experience
5 years+ Data Analysis experience, including Data Modelling
Essential Qualifications - NQF Level
Diploma
Preferred Qualification
Degree in Information Technology or Business Management, Mathematical/Statistics
Essential Certifications
PowerBI Certifications
Business Analysis Certification
Data Modelling
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Disclaimer
Preference will be given to candidates from the underrepresented groups