Betting Clerk x 5 - (Pietermaritzburg)

Job title: Betting Clerk x 5 - (Pietermaritzburg)

Job Location: KwaZulu-Natal, Pietermaritzburg

Deadline: March 25, 2025

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The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer service, and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 – 2 years’ experience in the gaming industry.

What You’ll Do For The Brand:

Branch Growth:

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results, and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds, and pay-outs.
• Inform the Team Leaders/ Betting Manager when laying large bets that do not require confirmation.

Sales Administration:

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Be alert to emerging attempts to defraud the company.

Cash Management:

• Ensure accurate float amounts at the beginning of the shift to ensure balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately; shortages less than R250.00 must be paid back into the Hollywood taking on the same day by the team member.
• Declare all shortages and overs to the team leader on duty and correctly record on the recon.

Branch Appearance:

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Maintain work stations in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch/senior team leaders promptly of any problems/malfunctions with terminals/equipment/resources.

Customer Service:

• Provide good customer service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address customer complaints and ensure that customers receive positive feedback.
• Build strong relationships with regular customers.
• Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

What You’ll Bring To The Team:

• Excellent listening skills.
• Excellent communication skills (verbal and written).
• Good understanding of betting procedures.
• Good problem-solving skills.
• Good understanding of different betting types.
• Great customer service skills.
• Sales / Retail / Business Development experience.