Barista

A Barista is responsible for preparing and serving a variety of coffee drinks, beverages, and snacks, providing exceptional customer service, and maintaining a clean and inviting environment. The ideal candidate will be enthusiastic about coffee, have a keen attention to detail, and possess excellent communication and interpersonal skills.

Key Responsibilities : Coffee and Beverage Preparation :

• Prepare and serve coffee drinks and other beverages according to recipes and customer preferences.
• Operate coffee brewing equipment, espresso machines, and grinders.
• Steam and froth milk for beverages such as lattes and cappuccinos.
• Ensure the proper calibration and maintenance of coffee equipment.

Customer Service :

• Greet customers in a friendly and professional manner.
• Take customer orders accurately and efficiently.
• Provide product recommendations and answer customer inquiries about the menu.
• Handle customer complaints or issues in a polite and effective manner.
• Prepare and serve light snacks, pastries, and other food items.
• Follow proper food handling and sanitation procedures.

Cleanliness and Maintenance :

• Maintain a clean and organized workspace, including the counter, equipment, and seating areas.
• Regularly clean and sanitize equipment and utensils.
• Restock supplies as needed, including coffee beans, milk, syrups, and condiments.
• Process customer payments accurately using a POS (Point of Sale) system.
• Handle cash, credit, and debit transactions, ensuring correct change is given.
• Balance the cash register at the beginning and end of each shift.
• Work cooperatively with other staff members to ensure efficient service.
• Communicate effectively with the team and management.
• Participate in staff meetings and training sessions.

Qualifications : Education and Experience :

• High school diploma or equivalent.
• Previous experience in a coffee shop, café, or similar environment is preferred but not required.

Skills and Abilities :

• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and a passion for coffee.
• Basic math skills for handling cash and making change.

Personal Attributes :

• Friendly and approachable demeanor.
• Reliable and punctual.
• Flexible availability, including weekends and holidays.

Working Conditions :

• Standing for long periods.
• Exposure to hot beverages and equipment.
• Fast-paced, customer-focused environment.