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Author: Pierre Romagny, Partner, Financial Services at Oliver Wyman in South Africa

Digital innovation in banking is no longer a choice. It is now a requirement that is essential to business continuity. he encouraging news is that South Africa can teach the world a thing or two about digital banking, evidenced by the fact that the country’s financial services landscape ranks second on Oliver Wyman’s digital banking index, which was recently updated and is now in its second iteration (the first was in 2020). This ranking means South Africa outperforms countries such as the UK, Spain, and Germany. The index evaluates the digital capabilities of more than 100 banks across 11 countries…

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