Assistant Wine Studio Manager

Our Client is looking for an Assistant Wine Studio Manager to join their team.

Location: Franschhoek, Cape Town

Job Overview:

Known for sophisticated escapes and unique guest experiences, this role offers dynamic career opportunities for positive, vibrant, and energetic individuals. The Assistant Wine Studio Manager plays a crucial role in supporting the daily operations of the Wine Studio.

This role is ideal for a strong leader with excellent organizational and interpersonal skills, capable of managing both floor and administrative duties.

Main Responsibilities:

1. Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studio's operations.
2. Handle guest complaints and challenges promptly, escalating when necessary to ensure guest satisfaction.
3. Provide assistance, constructive feedback, and training to hosts and other staff members as needed.
4. Ensure all staff report for duty punctually, are well-groomed, and in the correct uniform.
5. Maintain the Wine Studio and its contents in clean and good repair, reporting maintenance issues in a timely manner.
6. Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system.
7. Effectively manage and reconcile float.
8. Be proficient in the POS / Booking / Shipping system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, and adjustments.
9. Ensure accurate daily cash-ups and investigate or escalate any discrepancies to management.
10. Assist with the coordination of courier collections, ensuring all orders are packed and ready for dispatch.
11. Order wines, gas for the fireplace, promotional items, cleaning supplies, collaterals, argon, and other necessary items.
12. Adhere to all health, safety, and hygiene standards to maintain a safe environment for guests and staff.

Experience and Skills:

1. Matric Certificate
2. WSET Level 2 qualification (preferred)
3. Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment
4. Preference will be given to candidates from Franschhoek and neighbouring areas

Inherent Requirements:

1. High level of attention to detail
2. Ability to remain calm and composed under pressure
3. Ability to perform physical tasks such as lifting and moving items
4. Commitment to providing an outstanding guest experience
5. Proficiency in Inventory Management and point-of-sale systems (Comm7 is a plus)
6. Strong leadership and team management skills