Assistant Vice President-Workforce Management-WFM

Functional Responsibilities:
* Leads engagements at vertical/program/client level.
* Understands business requirements and provides appropriate solutions to benefit the business.
* Has the ability to identify superior improvement opportunities.

Skills:

1. Technical Skills:

• Trained/Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience.
• Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook.
• Process Mapping/Value Stream Mapping.
• Knowledge of calls recording system and its usage (NICE, Witness, etc.) preferred.

• Knowledge of industry domain being aligned to healthcare.
• Knowledge of quality systems (ISO, COPC) preferable.

• Project management skills to drive improvement projects/initiatives.
• Analytical skills.