Assistant to Customer Support Specialist – Tutor Doctor

Tutor Doctor, a global leader in private tutoring services, is seeking a passionate and detail-oriented Assistant to the Customer Support Specialist to join our team. This role is ideal for someone dedicated to delivering exceptional customer service while supporting students, parents, and tutors.

In this remote position (with 4 weeks of in-person training and weekly team meetings in Centurion), you’ll assist the Customer Support Specialist with tracking tutoring progress, optimizing schedules, and maintaining accurate records. The role also offers an exciting growth path into a full Customer Support Specialist position.

If you thrive in a fast-paced, collaborative environment and have a passion for education and customer care, we’d love to hear from you!

Key Responsibilities

• Provide exceptional customer service through various communication channels (phone, email, WhatsApp chat).
• Handle inquiries, resolve issues, and provide information about tutoring services in a courteous and professional manner.
• Track tutoring schedules, ensure adherence to recommended plans, and implement solutions for inactive clients or tutors.
• Use Microsoft Office, especially Excel, and ZOHO Sheets to maintain records, generate reports, and analyze data.
• Accurately manage and update customer information in the CRM system.
• Respond to customer inquiries and concerns with professionalism and efficiency.
• Collaborate with the tutoring team to coordinate and optimize the tutoring process.
• Generate and interpret reports from the CRM system to track customer interactions and tutoring performance.
• Ensure all interactions comply with company policies and standards.

Qualifications & Minimum Requirements

• Matric Certificate.
• Minimum of 3 years’ experience in customer care or a related field.
• Proficient in Microsoft Office (especially Excel) and experienced with CRM systems.
• Previous experience with ZOHO is beneficial.
• Available for 4 weeks of in-person training and weekly in-person team meetings in Centurion.
• Fluent in Afrikaans and English (spoken and written).
• Strong organizational skills, attention to detail, and ability to multitask effectively.
• Professional email etiquette and excellent written communication skills.
• Strong problem-solving and interpersonal skills.

Previous experience in a remote work environment is preferred, with contactable references to demonstrate the ability to work independently and effectively in a remote setting.

• Must reside in the Pretoria / Centurion area and have reliable transport and be willing to travel for in-person meetings when required.
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: From R6500,00 per month

Application Question(s):

• Are you proficient in Microsoft Office (especially Excel)? Please elaborate.
• Do you have experience with CRM systems? Please elaborate.
• Do you have previous experience with ZOHO Office?
• Do you have previous experience in a remote work environment with contactable references to demonstrate the ability to work independently and effectively in a remote setting?

Education:

• High School (matric) (Required)

Experience:

• Client Care: 3 years (Required)

Language:

• Afrikaans and English fluently (Required)

License/Certification:

• Driver Licence (Required)

Location:

• Centurion, Gauteng 0157 (Preferred)

Work Location: In person

Expected Start Date: 2025/02/03