Assistant Store Manager

OPERATIONAL MANAGEMENT
Ensure store sales objectives are met.
Maximise income streams for the store (Add-ons, GP, etc.).

STORES PERFORMANCE
Ensure effective implementation of merchandising standards.
Ensure effective implementation of marketing initiatives.
Attraction and retention of customer base.

INVENTORY MANAGEMENT
Functional area Job Competencies.
Ensure store sales objectives are met.
Maximise income streams for the store (Add-ons, GP, etc.).

CUSTOMER SERVICE
Ensure Customer Expectations are exceeded.
Review Mystery shopper reports.
Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints.
Reinforce a culture of service-minded staff to ensure Customer satisfaction.

PEOPLE MANAGEMENT
Facilitate the training and development of employees to ensure correct competency.
Succession Planning.
Ensure consistent, effective performance management.
Manage and enhance employee relations and satisfaction.

ADMINISTRATION
Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, and Standing Instructions.
Cash-ups.
Safe checks.
Alarm Checks.
Admin Files.