Assistant Manager (External Applications Only)

Description

About the job Assistant Manager (External Applications Only)

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirement

1. Grade 12 with at least 2 (two) years retail management experience
2. Valid Drivers license
3. Valid ID or valid work permit (local)
4. Must have strong accounting skills
5. Must be able to work under pressure
6. Must be computer literate (Basic computer literacy)
7. Must have strong leadership skills
8. Must have strong administrative skills
9. Must have own transport and cell phone
10. Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
11. Must have strong Human Resources skills

Date Approved

• Assist the Store Manager to make immediate action on any non-compliance once identified.
• Assist the Store Manager to manage Damage, Obsolete and Slow moving stock items.

Strategic Management

• Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time.

Grow and Protect Market Share

• Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan.
• Assist the Store Manager to achieve sales budgets and growth objectives by Category.
• Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc).
• Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency.
• Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market.

Customer Service

• Assist the Store Manager with implementing and monitoring the Customer Service strategy.
• Assist the Store Manager to maintain Customer Audits above 95%.
• Assist the Store Manager with a reliable, prompt Customer Delivery Service.
• Assist the Store Manager to grow and maintain VIC client base.
• Assist the Store Manager to achieve Transaction budgets.
• Assist the Store Manager to recommend Range improvements to suit the market.
• Assist the Store Manager to take action on Customer Surveys (implement action plans when required).

Asset Control: Stock

• Assist the Store Manager to manage and control shrinkage within the Store.
• Assist the Store Manager to manage the PIC process.
• Assist the Store Manager to manage Wall to wall Stock take.
• Assist the Store Manager to manage and control stock movement inside the store.
• Assist the Store Manager to analyze security requirements and implement changes.
• Assist the Store Manager to manage and maintain physical measures.

Asset Control: Cash

• Assist the Store Manager to manage Debtors and RD Cheques within the Store.
• Assist the Store Manager to manage Petty Cash.
• Assist the Store Manager to manage daily Banking.
• Assist the Store Manager to manage Shorts and overs.
• Assist the Store Manager to manage Cheques and Credit Cards.

Asset Control: Fixed Assets

• Assist the Store Manager to maintain and protect racking and displays.
• Assist the Store Manager to maintain and protect signage (internal & external).
• Assist the Store Manager to maintain forklift and generator.
• Assist the Store Manager to maintain and protect IT Equipment and Telephone systems.
• Assist the Store Manager to maintain and protect the Safe.

Human Resource Management

• Assist the Store Manager to recruit and Induct all Employees.
• Assist the Store Manager to ensure Training & Development are in place for the Store.
• Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store.
• Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks.
• Assist the Store Manager to ensure open communication/relations with the Store Employee Committee.
• Assist the Store Manager to manage Employee Relations.

Store Safety (OHSA) Standards

• Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
• Ensure Checklists complete.
• Appointment of Safety Reps as per OHSA Act.
• Report Incidents.
• Assist the Store Manager to record all incidents.

Store Trading Standards

• Assist the Store Manager to maintain Housekeeping standards.
• Assist the Store Manager to manage Merchandising standards.
• Assist the Store Manager to implement and maintain the correct Planograms.
• Assist the Store Manager to maintain Yard and Parking Areas.

Profitability

• Assist the Store Manager to achieve operating income budget.
• Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets.

CB Way

• Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store.
• Assist the Store Manager to implement and maintain controls and disciplines.
• Assist the Store Manager to implement Corrective Action Plans where necessary.

Leads with Vision

• Establishes a clear and compelling outcomes for area of responsibility.
• Develops appropriate action plans in order to achieve established outcomes.
• Ensures that employees understand their role towards the achievement of the departments outcomes.
• Motivates employees to achieve the established outcomes.
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes.

Provide Direction

• Develops operational plans to enable the achievement of set objectives.
• Ensures adherence to policies and procedures within area of responsibility.
• Sets example as a driver of company values and motivate and support employees in department.

Drive for results

• Constantly looks for and acts on opportunities to improve department performance.
• Works to exceed goals set by others.
• Develops stretching goals for self and department.
• Implements clear control mechanisms to measure results against department performance objectives.
• Identifies barriers to performance and persists in overcoming them.
• Assists team members in achieving their goals.
• Proactively anticipates and acts on trends and evolving needs.

Think Strategically

• Identifies gaps or potential inconsistencies in business results, performance data, processes or systems.
• Prepares contingency plans for identified problems and situations that might occur.
• Proactively takes considered action to ensure that a current problem does not escalate.

Solve Problems

• Proactively identifies problems and seeks root cause.
• Analyses information objectively and thoroughly.
• Develops and implements appropriate action plans breaking complex tasks into manageable parts.

Make Decisions

• Makes decisions within framework of company policies and within set timelines.
• Makes decisions giving due consideration to consequences.
• Implements decisions made in line with agreed processes and policies.
• Stands by own beliefs and decisions with self confidence.

Plan

• Establishes priorities, operational plans that ensure the best utilisation of resources.
• Takes into account consequences of planning on area of responsibility.

Empower

• Mentors and coach subordinates in department.
• Works with subordinates to create individual development plans.
• Delegates to individuals at the appropriate level.

Manage Performance

• Follows through on commitments made and deliver on them.
• Takes accountability for own and or subordinates actions.
• Defines clear and stretching department goals and standards.
• Implements and manages appropriate control mechanisms.
• Uses appropriate behavioural skills to resolve operational performance problems.
• Acts as a role model and motivates others to achieve the highest standards.
• Determines employees’ strengths and weaknesses and implement appropriate development plans.

Handle Pressure

• Handles pressure well and is consistent in controlling own responses.
• Remains focused and rational.
• Calms others who are expressing frustration or anger.

Innovate

• Generate unique alternatives, options or solutions to problems.

Manage Change

• Manages planned changes that may be brought about as a result of internal and or external circumstances.
• Ensures that the department responds to the changing environment and stakeholders needs.

Influence

• Persuades, convinces and influence others towards point of view.
• Displays appropriate, written presentation and oral communication.
• Projects credibility and confidence even when faced with obstacles.

Assert Authority

• Gets one’s point across with credibility and self-confidence.
• Asserts self during interpersonal situations.
• Maintains and projects confidence, even in adverse circumstances.
• Makes a positive personal impact that is clear and concise for the audience.
• Facilitates open, direct two way communication.
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately.

Collaborate

• Recognises conflict among team members and deal with it effectively.
• Identifies and improves communication to bring conflict within the team into the open.
• Makes concerted effort to collaborate and build rapport with internal stakeholders.

Communicate

• Assesses the needs of audience in order to deliver appropriate message and content.
• Applies communication strategies to ensure inputs from role players are discussed and acted upon.
• Actively shares information and ideas, and encourages others to share their views and concerns.
• Recognises and proactively deal with situations with potential for miscommunication.