Assistant Maintenance Manager

Running of the day-to-day operation of the Maintenance department and upkeep of the Hotel and grounds, with a specific focus on all building maintenance projects; as well as in the implementation of a comprehensive proactive preventative maintenance program; while ensuring that costs are minimised without compromising quality and that labour is used as efficiently as possible.

To further ensure that the department's operating procedures and processes comply with prevailing Occupational Health and Safety.

Employee Value Proposition:

This position offers routine with unpredictable opportunities to apply your technical skills on a daily basis whilst leading a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist maintenance expertise can be recognised.

Organisational Positioning:

• Department: Maintenance
• Reporting to: Maintenance Manager / Rooms Division Manager
• Location: The Twelve Apostles Hotel Premises

Minimum Experience or Qualifications Required:

• NQF Level 5 certificate as an electrical and/or mechanical technician or equivalent trade test certificate
• 5 years’ experience in a general maintenance/building facilities management/construction project management position, of which at least 3 years’ experience in a 4/5 star environment.
• Experience with implementing and upkeep of Stock Management Control Systems
• Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel
• Solid financial understanding
• Proven understanding of Health and Safety standards as well as Environmental Impact Controls. Any relevant qualifications and/or experience in this regard will be an advantage.
• Understanding of the technical aspects of a hotel from a maintenance perspective regarding building maintenance, air conditioning plant equipment, refrigeration, water supply and plumbing, as well as electrical
• Knowledge of hot water reticulation systems
• Knowledge of pumped sewer systems
• Highly presentable
• Excellent command of the English language with solid verbal and written communication skills
• Must be able to work under pressure and flexible working hours including weekends and public holidays

Advantageous Experience or Qualifications Desired:

• Other rooms division experience
• Fluency in Xhosa and/or Afrikaans advantageous

Key Performance Objectives:

• Be a Red Carnation Hotel Ambassador by actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times.
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests or colleagues.
• Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook.
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections.
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you.
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager.
• To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards.
• To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest-oriented service.

To assist the Maintenance Team in accordance with Red Carnation Hotel Management principles by:

• Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
• Being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
• Applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
• Ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity.
• Ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet.
• Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

To assist in managing the day-to-day operations of the Maintenance department by:

• Attending to all electrical and mechanical and construction breakdowns in the hotel.
• Attending to the day-to-day maintenance of all refrigeration and air-conditioning.
• Assisting in running the Maintenance shift briefing, ensuring that staff are fully briefed of the maintenance requirements for the day.
• Performing a weekly walk-about the entire property and gardens assessing possible building maintenance opportunities.
• Assisting with managing, administering and documenting the daily, weekly, monthly and quarterly compliance requirements for H&S Sprinkler Impairment Systems and Hotwork permits.
• Safe-handling of refrigerant gas, oil and electrical tasks in accordance with H&S standards.
• Ensuring that all day-to-day maintenance of guest rooms, public areas, building interior and exterior as well as the cleaning and testing of pools is completed in accordance with RCH standards.

To assist with administering the daily, weekly, monthly and quarterly maintenance scheduled as per SOP by:

• Executing the quarterly electrical and mechanical maintenance service plan.
• Assisting by managing the monthly electro-mechanical stock-take and ensure that any variances are investigated, resolved and reported on in accordance with the financial guidelines as set out by the Financial Manager.
• Assisting in managing the monthly maintenance consumable stock-take and ensure that any variances are investigated, resolved and reported on in accordance with the financial guidelines as set out by the Financial Manager.