Assistant Lodge Manager - Luxury Lodge - Grahamstown

Are you a dynamic, guest-focused professional seeking an exciting opportunity in the heart of luxury hospitality? Kendrick Recruitment is thrilled to present an opening for an Assistant Lodge Manager at a prestigious 5* lodge situated on the outskirts of Grahamstown, Eastern Cape. This exclusive property offers a unique blend of natural beauty, world-class service, and unparalleled guest experiences.

Key Responsibilities:

As the Assistant Lodge Manager, you will play a vital role in ensuring the seamless operation of the lodge and maintaining the highest standards of guest satisfaction. Your responsibilities will include:

1. Guest Experience: Upholding the lodge's reputation for exceptional guest experiences, ensuring every visitor leaves with cherished memories.
2. Operational Excellence: Collaborating with the lodge management team to oversee day-to-day operations, maintaining the property's pristine condition, and upholding service standards.
3. Team Leadership: Providing guidance and support to the lodge staff, fostering a positive work environment, and leading by example to inspire exceptional service.
4. Guest Engagement: Interacting with guests, addressing their needs, and ensuring personalized services, creating a warm and welcoming atmosphere.
5. Administration: Managing administrative tasks, including reservations, guest inquiries, and feedback, ensuring accurate record-keeping and effective communication.
6. Training and Development: Mentoring and training lodge staff, empowering them to deliver outstanding service and exceed guest expectations.

Requirements:

1. Previous Experience: Proven experience in a managerial role within a luxury lodge or hotel setting, demonstrating strong leadership skills and a guest-centric approach.
2. Hospitality Passion: A genuine passion for hospitality, dedication to excellence, and the ability to inspire others to deliver exceptional guest experiences.
3. Communication Skills: Excellent verbal and written communication skills, enabling effective interaction with guests, staff, and management.
4. Organisational Skills: Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks efficiently.
5. Flexibility: Adaptability to a dynamic environment, willingness to work irregular hours, and a proactive attitude to handle various responsibilities.

Package:

An attractive salary, along with live-in accommodation and additional benefits, will be offered to the successful candidate.

If you possess the passion for hospitality, a commitment to excellence, and the drive to create extraordinary guest experiences, we invite you to apply. Join our client's esteemed lodge and become an integral part of a team dedicated to delivering unparalleled luxury and hospitality. Submit your CV and cover letter, detailing your relevant experience and enthusiasm for the role, and embark on a rewarding journey in the world of premium hospitality.