Assistant Lodge Manager - Karoo, Eastern Cape

Hospitality and Outdoor - New Vacancy – Assistant Lodge Manager

Luxury private game reserve in the heart of the Karoo. Sleeping a total of 40 pax, within a big 5, environmentally sustainable lodge. The main drive of the lodge is conservation of wildlife and vegetation.

Requirements for the Assistant Lodge Manager

• Minimum 3 years’ head of department experience in 5 star lodge environment

• Passion for hospitality and conservation

• High standards of service excellence and attention to detail

• Proficient in English

• Knowledge of Afrikaans advantageous

• Working knowledge of POS systems

• Working knowledge of food and beverage management systems

• Excellent organizational skills

• Excellent written and verbal communication skills

• Excellent leadership and teamwork skills

• Experience of people management

• Ability to solve problems under pressure

• Commitment to keeping up to date with trends and developments in hospitality, travel and tourism

Duties

• To manage and oversee all department when the relevant camp managers is on leave.

• To assist camp managers in all departments

• Maintenance of the highest standards of service in a welcoming environment for guests with high levels of personal attention

• Maintenance of the highest standards of housekeeping, maintenance, dining and gardening

• Contribution towards sustainability goals by constantly seeking ways to make lodge operations more environmentally-friendly

• Communication with other departments (e.g. head guide, Housekeeping Manager etc) to ensure that guest needs are met and expectations are exceeded

• Proactive commitment to evolving the guest experience to ensure guests (including return visitors) are continuously delighted by their stay

• Stock Management

• Working with Chefs to ensure consistent quality of food and menus with particular reference to locally-grown and locally-produced ingredients, as well as adherence to and monitoring of food budget

• Day-to-day management of team members, including staff duty rosters and regular meetings with heads of department

• Maintenance of a safe, harmonious and enjoyable workplace environment for team members

• Ensuring quality and care of lodge equipment and products in accordance with standard operating procedures

• Regular management meetings with Lodge Managers and General Manager

Package on offer

• Live-in/ Live-out

• Remuneration and benefits will be market-related and in accordance with experience and qualifications