Assistant Lead

Responsibilities:

1. Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
2. Deliver training to associates, management, or clients.
3. Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
4. Ensure that the assigned targets are met in accordance with SLA and internal standards.
5. Ensure that the training quality is in compliance with predefined parameters (as defined).
6. Ensure adherence to established attendance schedules.
7. Accountable for batch attrition/absenteeism at all times.
8. Responsible for accurate maintenance of batch MIS.
9. Responsible for conducting voice and written assessments at the HCC.
10. Act as LAM/Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance.