Assessor: Non-Medical Claims II 1

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.

Who we are:

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why choose us:

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the role:

• The proof of pudding is in eating. In the realm of Insurance, it all boils down to claims.
• Our heartbeat is to respond to client pain points and reduce frictions at the claim stage by focusing on a claims journey that is empathy-based, easy to submit claims, and fast in settlement.
• Here at Insurance, we all possess the ability to cater for and support individuals during their most challenging times and truly make an impact.
• If you want to make a difference and you are an experienced compassionate, customer-centric Assessor, who wants to be part of an amazing team, then we’d love to hear from you - job satisfaction is second to none.

Responsibilities include:

• Support non-medical claims process set-up.
• Non – Medical claims assessment
  • Quality assurance and determining whether a claim was assessed correctly.
  • Fraud risk assessment by identifying potentially fraudulent claims.
  • Assessment of misrepresentation and Non-disclosure on Life Insurance.
  • Identifying trends and areas of concern and escalate accordingly.
• Non – Medical claims queries and complaints.

Requirements are:

• Minimum of 3 years functional/practical experience in funeral and or life insurance claims assessment.
• Experience in stakeholder management and client engagement.
• Understanding of the long-term insurance industry and claims handling processes.
• Knowledge of Funeral and Life Products.
• Knowledge of relevant legal framework relating to funeral and life insurance claims.

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06