Area Client Manager : Rrb

Area Client Manager:

Requisition Number:
Closing Date: 14 April
Location: Richards Bay
Job Family: Sales and Service
Career Stream: Sales
Leadership Pipeline: Manage Managers
FAIS Affected: Yes

Job Purpose: To provide leadership and manage sales, operations and mitigate risk to achieve growth in market share and profitability through flawless execution on set strategy and to promote the Nedbank brand.

Job Responsibilities:

1. Lead and manage financial management function.
2. Drive achievement of revenue targets by ensuring competitive agility and sustainability.
3. Drive achievement of market share targets.
4. Manage design of processes, systems, and controls.
5. Manage portfolio functional efficiency, productivity, and sustainability by ensuring integration of function.
6. Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three-year strategic planning process and framework.
7. Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.
8. Deliver service to clients by ensuring that client expectations are understood and met.
9. Build and maintain relationships with clients through regular engagement and knowledge sharing.
10. Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
11. Build relationships with internal stakeholders by identifying their information needs on credit performance.
12. Build and maintain relationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.
13. Manage performance of reports and hold them accountable for managing the performance of their reports.
14. Drive to execute own and direct reports planned development by acquiring knowledge.
15. Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
16. Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring, coaching and day-to-day activities.
17. Ensure continuous improvement goals are achieved by creating an environment whereby self, managers, and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
18. Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image.
19. Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process.
20. Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
21. Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
22. Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level: Matric / Grade 12 / National Senior Certificate
Preferred Qualification: Must have completed a Degree in Business / Finance / Marketing (e.g. BCom, Certified Associate of the Institute of Bankers).

Preferred Certifications: FAIS Regulatory Examination 1 qualifications.

Minimum Experience Level: Min 5 years' experience in the Small Business / Business Banking or Private Banking sector a must. 2-3 years' People Management experience (e.g. 2IC / Team Leader). 4-5 years' Relationship management experience in the financial sector a must.

Technical / Professional Knowledge: Financial Accounting Principles, Relevant regulatory knowledge, Relevant software and systems knowledge, Governance, Risk and Controls, Principles of project management, Business administration and management, Management information and reporting principles, tools and mechanisms, Communication Strategies, Client service management, Talent management.

Behavioural Competencies: Driving for results, Decision Making, Coaching, Influencing, Planning and Organizing, Earning Trust, Building partnerships.

Please contact the Nedbank Recruiting Team at