Application Support Engineer

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: April 2025 - December 2025
Work set up: Onsite for the first 6-8 weeks and then hybrid.

Our client in the global professional services industry is looking for an Application Support Engineer to provide technical support and assistance to employees both on-site and remotely. The role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.

What you will do:

1. Provide first and second-line support for technical issues related to desktops, laptops, and cloud applications.
2. Troubleshoot and administer Microsoft Desktop Operating Systems (Windows 10 and 11) and Mac OSX.
3. Support and maintain Microsoft Office 365 Suite (2016 upwards) and Office Mac.
4. Administer and troubleshoot Azure Active Directory.
5. Perform hardware maintenance, installation, upgrades, and diagnostics for PCs and laptops.
6. Provide application support for cloud-based technologies such as Salesforce, NetSuite, Concur, and Moodle.
7. Offer mobile device support for iPhone and Android devices.
8. Manage support tickets through the FreshService Helpdesk ticketing system, ensuring issues are resolved within SLA timeframes.
9. Support remote users via remote access tools such as LogMeIn Rescue.
10. Assist in password resets, system access requests, and general IT service requests.
11. Collaborate with global IT teams to ensure effective problem resolution and service continuity.

Qualifications

1. Microsoft Desktop Operating Systems (Windows 10 & 11), Mac OSX.
2. Microsoft Office 365 Suite (2016 upwards), Office Mac.
3. Microsoft Server Operating Systems (Windows Server 2016 or newer).
4. Hardware maintenance, installation, upgrading, and diagnostics (PC/Laptop).
5. Office 365 or virtual server environments.
6. Application support for cloud-based technologies (report building, password resets, etc.), e.g., Salesforce, NetSuite, Concur, Moodle.
7. Supporting web conferencing services such as MS Teams, Zoom, Webex, Join.me.
8. Managing support calls using the FreshService Helpdesk ticketing system.
9. Support remote users via remote access tools such as LogMeIn Rescue.
10. Exposure to Microsoft Power Platform.
11. Exposure to BI reporting tools like Power BI.
12. Exposure to Single Sign-On (SSO) technologies such as Okta.
13. Strong customer service orientation with a problem-solving mindset.
14. Excellent communication skills, both verbal and written.
15. Ability to work independently and analytically to resolve technical issues.
16. Strong interpersonal skills to build and maintain relationships within a global IT team.

Additional Information

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.