Application Support Engineer

Anticipated Contract End Date / Length: April - December

Work set up: Onsite for the first 6-8 weeks and then hybrid.

Our client in the global professional services industry is looking for an Application Support Engineer to provide technical support and assistance to employees both on-site and remotely.

What you will do:

1. Provide first and second-line support for technical issues related to desktops, laptops, and cloud applications.
2. Troubleshoot and administer Microsoft Desktop Operating Systems (Windows 10 and 11) and Mac OSX.
3. Support and maintain Microsoft Office Suite (upwards) and Office Mac.
4. Administer and troubleshoot Azure Active Directory.
5. Perform hardware maintenance, installation, upgrades, and diagnostics for PCs and laptops.
6. Provide application support for cloud-based technologies such as Salesforce, NetSuite, Concur, and Moodle.
7. Offer mobile device support for iPhone and Android devices.
8. Manage support tickets through the FreshService Helpdesk ticketing system, ensuring issues are resolved within SLA timeframes.
9. Support remote users via remote access tools such as LogMeIn Rescue.
10. Assist in password resets, system access requests, and general IT service requests.
11. Collaborate with global IT teams to ensure effective problem resolution and service continuity.

Qualifications:

1. Experience with Microsoft Desktop Operating Systems (Windows 10 & 11), Mac OSX.
2. Knowledge of Microsoft Office Suite (upwards), Office Mac.
3. Familiarity with Microsoft Server Operating Systems (Windows Server or newer).
4. Experience in hardware maintenance, installation, upgrading, and diagnostics (PC/Laptop).
5. Application support for cloud-based technologies (report building, password resets, etc., e.g., Salesforce, NetSuite, Concur, Moodle).
6. Supporting web conferencing services such as MS Teams, Zoom, Webex, Join.me.
7. Managing support calls using the FreshService Helpdesk ticketing system.
8. Exposure to Microsoft Power Platform.
9. Exposure to BI reporting tools like Power BI.
10. Exposure to Single Sign-On (SSO) technologies such as Okta.
11. Strong customer service orientation with a problem-solving mindset.
12. Excellent communication skills, both verbal and written.
13. Ability to work independently and analytically to resolve technical issues.
14. Strong interpersonal skills to build and maintain relationships within a global IT team.

Additional Information:

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship. We appreciate your interest in this opportunity.

Please note only applicants selected for an interview will be contacted. HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity / expression, sexual orientation, national origin, disability, age, or veteran status.