Aparthotel Property Manager

About the Role:

Are you a seasoned hotel professional with a passion for delivering exceptional guest experiences? The role of Property Manager is more than just a job; it's an opportunity to lead and inspire a team in ensuring the seamless operation of our hotel while maintaining the highest standards of service.

We are seeking an individual with a positive and professional demeanour, outstanding communication and organisational skills, and the ability to thrive in a fast-paced environment. As the driving force behind our team, you'll not only manage day-to-day operations but also create a positive and memorable atmosphere for our guests. If you have a proven track record in the hotel industry, a strong knowledge of Cape Town, and the leadership skills to motivate a team towards excellence, we invite you to join us on this exciting journey.

You'd be an excellent fit for this role if you have:

• Previous experience in the hotel industry with a strong knowledge of Cape Town.
• Exceptional interpersonal skills to enhance service standards throughout the operation.
• Excellent communication skills with staff and stakeholders at all levels.
• Proven track record of delivering outstanding guest service and effective time management.
• Ability to organize, plan ahead, and manage workload efficiently.
• A collaborative and self-driven individual who can work both independently and as part of a team.
• Ability to manage and motivate a team of staff members.
• Capability to work effectively in a fast-paced and innovative environment.
• Excellent computer skills, specifically using Google and Internet applications.
• Ability to maintain a positive and professional demeanour in all situations.
• Creative problem-solving skills and the ability to find solutions when challenges arise.

Roles and Responsibilities:

Your primary duties involve:

1. Staff Supervision:

• Assigning duty rosters for Front Office, Housekeeping, and Night Audit teams.
• Ensuring staff maintain a neat appearance and correct attitude.
• Providing instructions and solutions to the team.

2. Guest Service:

• Engaging with guests individually, actively addressing their requests and concerns.
• Maintaining data integrity in line with regulations and company policy.
• Handling check-ins and check-outs, resolving guest complaints promptly.

3. Oversight of Night Auditors:

• Ensuring night procedures are maintained according to company standards.
• Managing incidents occurring at night until resolution.

4. Supervision of Housekeepers:

• Providing oversight and guidance to the Housekeeping team.
• Ensuring high cleanliness and maintenance standards.

5. Supervision of Front Desk:

• Providing oversight and guidance to the Front Desk team.
• Ensuring smooth operations, including check-ins, check-outs, and guest inquiries.

6. Additional Responsibilities:

• Adhering to revenue handling processes.
• Ensuring compliance with legal requirements and company policies.
• Maintaining staff performance standards through proper management.
• Handling HR matters and disciplinary procedures.

Note: The responsibilities and duties outlined above may be subject to change as the needs of the hotel evolve.

Working Schedule:

• Rotational day shifts, including weekends.

What We Offer:

• A dynamic work environment where you can make a tangible impact.
• Opportunities for professional growth and development within Totalstay.
• Competitive salary commensurate with experience.

About Totalstay:

Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels, with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom, space and individuality of a home. It’s the best of both worlds. And it’s the best way to travel. With a private collection of fully managed, hotel-grade vacation rentals in Cape Town including boutique hotels, aparthotels, villas & serviced apartments, we aim to ensure that a guest’s stay is as memorable as possible, from start to finish.