Analyst Fraud Solutions - L&D Specialist/Fraud Advisor

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

• Provide advice and support the advancement of Fraud Solutions technical knowledge and skills through learning interventions that close identified gaps.
• Identify, design and deliver formal and informal fraud specific learning and capability building interventions that support Fraud Solutions strategy and improves individual and business performance.
• Provide advice and support in the development and implementation of fraud specific content planning and methods and techniques; enabling the provision of sound fraud insights.
• Leverage research and analysis of evolving fraud trends and modus operandi to advise the Fraud Squad and educate individuals and teams of the changing fraud environment.
• Ensure effective knowledge transfer and training, keeping the team updated with current fraud knowledge and trends.

Job Description

Accountability: Learning Content Accountability

• Regularly assess and identify training requirements for Fraud Solutions through needs/skills gaps analysis, career pathing and engagement with Hub Heads and management stakeholders.
• Ensure all learning needs are established and aligned to the Fraud Solutions Strategy and objectives.
• Develop appropriate learning curriculums and schedules and plan, organise, and deliver training initiatives based on identified needs.
• Provide expertise on assessment, design, delivery, measurement and evaluation of interventions so that they meet internationally benchmarked standards.
• Select the appropriate instructional methods and procedures for each unique learning situation to drive effective knowledge transfer.
• Bring forth strategic recommendations for learning methods and approaches where necessary.
• Develop, manage and track the learning and development budget and ensure work with the People Partner to ensure cost effectiveness of learning development solutions.
• Work with People Partner to support key initiatives/programmes on developing the L&D agenda with utilisation of the apprenticeship/SETA levy and other resources as appropriate.
• Design and create learning material and content to deliver on learning needs and objectives.
• Leverage research and analysis of evolving fraud trends and modus operandi to develop content which can advise the Fraud Squad and educate individuals and teams of the changing fraud environment.

Accountability: Learning Delivery Management and Evaluation

• Take the lead on evaluating, developing and managing all Fraud Solution specific learning activity for Fraud Solutions to ensure ongoing effectiveness.
• Programme manage the delivery of bespoke learning and development interventions (Leadership, Learnerships, internships, Graduates) in collaboration with the People Partner.
• Ensure that all activities including courses, resources and systems meet identified needs. This includes the identification and sourcing of Subject Matter Experts (SMEs) from Fraud Solutions to drive effective Learning delivery.
• Identify and develop or source relevant training programmes, internally to optimise spend or from 3rd party vendors where required.
• Ensure that learning is always completed where mandatory and that the learning programmes are always up to date with the latest trends and information.
• Ensure integration of the curriculum and training with other learning centres and various other HR practices where applicable.
• Track learning attendance in all learning initiatives and prepare reports as required by Fraud Solutions leadership.
• Report on a suite of measurements that clearly demonstrate the impact and experience of learning.

Accountability: Stakeholder management and collaboration

• Consult with Fraud Solutions leadership/other key stakeholders on learning programmes or other relevant interventions that will support the strategy and business objectives.
• Collaborate with Hub Heads, management stakeholders and HRBP to identify learning needs and ensure that employees receive the necessary learning.
• Work with Hub Heads and management stakeholders to co-ordinate learning programs unique to their area and unique to individuals within the area.
• Respond to training requests and develop and deliver training on time and within the requested budget.
• Collaborate and consult with SMEs across Absa to determine effective learning solutions and processes to address development needs.

Preferred Education & Experience

• Appropriate Bachelor’s Degree (NQF level 7)
• Bachelors Degree in Human Resources Development or a relevant Education, Training and Development Practices qualification
• Minimum 3-5 years’ experience in a Learning and Development role
• Experience in successfully developing a variety of learning solutions including formal programmes, on-the-job learning experiences and exposure

• Experience in a call centre or operations environment (Advantageous)
• Fraud technical experience (Advantageous)

Education

Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.