Amazon Account Manager

Amazon Account Manager

Position Overview:
We are seeking a skilled and proactive Amazon Account Manager to oversee and optimize account health, manage inventory issues, and address listing challenges. The ideal candidate will possess strong problem-solving skills, attention to detail, and the ability to communicate effectively with internal teams and Amazon Seller Support.

Key Responsibilities:

1. Account Health Management:
   • Monitor account health metrics and address violations promptly.
   • Create and implement Plans of Action (POAs) for violations, ensuring they meet Amazon's requirements.
   • Stay informed about appropriate POA protocols and swiftly resolve arising issues.
2. Stranded Inventory Resolution:
   • Identify causes of stranded inventory and take corrective action.
   • Coordinate with Amazon Seller Support to resolve issues efficiently.
3. Listing Management:
   • Address suppressed listings, resolve listing errors, and manage brand and content updates.
   • Perform Parent/Child updates and ensure proper organization of product variations.
   • Ensure all listing edits are accurate and adhere to Amazon's guidelines.
4. Performance Notifications:
   • Regularly review performance notifications and take the necessary actions to resolve concerns.
   • Escalate issues to relevant team members when required.
5. Seller Support Interaction:
   • Communicate effectively and patiently with Amazon Seller Support to resolve account issues.
   • Persistently follow up on unresolved cases to ensure resolution.
6. Attention to Detail:
   • Ensure all account-related tasks, such as listing edits and POAs, are accurate and error-free.
7. Organization and Follow-Up:
   • Maintain a structured approach to track and resolve all ongoing issues.
   • Keep detailed records of actions taken and monitor for recurring challenges.

Qualifications and Skills:

• Proven experience managing Amazon accounts or similar e-commerce platforms.
• Strong understanding of Amazon's policies, account health metrics, and listing requirements.
• Exceptional problem-solving and organizational skills.
• Excellent communication skills for liaising with Seller Support and internal stakeholders.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Patience and determination in resolving complex account issues.

This role is critical to maintaining the integrity and performance of our Amazon account. If you are highly organized, detail-driven, and passionate about e-commerce account management, we encourage you to apply.