Alumni Community Associate : Johannesburgnew

Alumni Community Associate: Johannesburg

Join to apply for the Alumni Community Associate: Johannesburg role at ALX South Africa.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2025, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa, we provide safe access to quality learning and a dedicated network of expert instructors.

Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. We achieve this by:

1. Providing young professionals with access to the most in-demand tech skills.
2. Empowering the next generation of technology innovators through real-world coursework.
3. Building a lifelong community of tech professionals that support them at all stages of their career journey.

About The Role

ALX is seeking an Alumni Community Associate to help build a thriving, engaged alumni network in South Africa. This role is ideal for someone passionate about relationship building, community development, and career advancement for our graduates. The Alumni Community Associate will primarily focus on cultivating meaningful relationships with alumni (80%) while supporting broader community initiatives (20%).

You will be responsible for maintaining regular contact with alumni, understanding their career progression, connecting them with resources and opportunities, and gathering valuable insights to strengthen our alumni ecosystem. We are seeking a dynamic Junior Fellow with 2-3 years of experience to support our team in alumni relationship management and community development.

Responsibilities

Relationship Management (80%)

1. Engage Alumni Daily: Conduct one-on-one calls to build relationships with alumni, understand their needs, and encourage ongoing engagement with ALX.
2. Data Collection & Insights: Maintain accurate alumni data in ALX's CRM and use insights to inform internal teams.
3. Strategic Outreach: Proactively reach out to alumni to map their career journeys, update records, and identify potential opportunities.
4. Relationship Building: Cultivate relationships with talent to identify their career aspirations and areas of interest.
5. Fellowship Support: Support the fellowship team with the roll-out of Fellowship events.
6. Knowledge Sharing: Share institutional knowledge with stakeholders.

Community Development (20%)

1. Alumni Engagement Initiatives: Support the development of alumni networking groups and mentorship programs.
2. Event Coordination: Assist in planning and executing alumni events and career networking sessions.
3. Hub Utilization & Engagement: Coordinate activities that bring alumni together at the ALX Hub.

Requirements

1. Must have: 2-3 years of experience in relationship management, community building, or program coordination.
2. Active listening and empathy.
3. Analytical thinking abilities to identify trends from alumni interactions.
4. Occasional weekend availability for key alumni events.
5. Previous experience in a contact center or customer success function.
6. Familiarity with Google Workspace applications.
7. Experience in educational institutions or workforce development programs.

Person Attributes

1. Courage: Willingness to speak up and embrace new challenges.
2. Humility: Openness to learning and focus on serving others.
3. Adventure: Passion for setting ambitious goals and tackling difficult tasks.
4. Initiative: Proactive problem-solving and sense of ownership.
5. Resilience: The ability to bounce back from setbacks and persevere through challenges.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Technology, Information and Media