Agent: Collections

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Capitec Client Care

Bellville

ZAR 50 000 - 200 000

Be among the first applicants.

4 days ago

Job description

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Date: 3 Apr 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

To see what this job is about and complete a short assessment, please click here!
Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement:

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximizing client retention and minimizing bad debt.

Experience:
Minimum:

1 – 2 years collections experience
Call centre experience

Ideal:

1 - 2 years collections experience in a Collections Call centre
1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
In a role using an African Language

Qualifications (Minimum):

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred):
Knowledge:
Minimum:

Call centre processes and procedures
Customer care and service protocol

Ideal:

Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills:

Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Telephonic / Call skills
Attention to Detail
Negotiation skills

Conditions of Employment:

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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