Africa Traffic Controller Consultant

Management Level

Associate

Job Description & Summary

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.

As a sales generalist at PwC, you will be responsible for engaging in various sales activities to drive revenue and achieve sales targets. Working in this area, you will build and leverage a broad understanding of the Firm's products or services and utilise skills in identifying customer needs and providing appropriate solutions. To be successful in this role, you will be adaptable and work across different industries and markets to maximise sales opportunities.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Purpose of Job

The Traffic Controller Consultant assists the Africa Traffic Controller to regulate the flow of work in the department. The Traffic Controller Consultant also assists with the allocation of work across Africa.

This role supports the PwC Africa territory of firms and CMD teams at those firms. As the largest firm in the PwC Africa territory, this role also directly supports PwC South Africa and the PwC South Africa CMD team.

Responsibilities:

• Assists with the flow of work in the department; coordinates requests for CMD services centrally and allocates work to departments and individuals.
• Coordinates the Africa CMD work management system with a focus on meeting deadlines and allocation of work:
• Check new job specs and briefs, opening new job bags where necessary.
• If briefs, specs, documents or information are missing, follow up with the client.
• Responsible for allocation of work to the correct team and ensuring that they meet deadlines.
• Ensure all work has passed through the proper approval processes.
• Manage day-to-day timelines and workflows.
• Monitor work management system throughout the day.
• Report any problems to Africa Traffic Controller Manager.
• Coordinates feedback process, ensuring that Africa CMD’s clients have the opportunity to give feedback on overall service delivery through the work management system.
• Assists with producing regular status reports, traffic meetings where necessary (this should include number of queries, time to deliver solution and feedback).

Key Competencies and Attributes

Knowledge, skills and abilities:

• Have a deep understanding and adeptness with technology.
• Excellent communication and interpersonal skills.
• Attention to detail.
• Problem solving capabilities.
• Collaborative and a team player.
• Hands-on approach to tasks and ability to get things done.
• Customer centric mindset.

Qualification & Experience

Requirements:

• Project management and time management skills.
• 3-5 years’ experience with marketing technology, system management, administrative or other relevant experience preferred.
• Prior experience with work management / job bag system for managing complex and varied requests preferred.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

February 15, 2025