Afin (Fund Of Funds) Relationship Manager

AFIN (Fund of Funds) Relationship Manager

The role holder is responsible for the onboarding of new clients and the management of existing clients throughout the investment cycle.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Builds and maintains relationships with clients and acts as liaison between client/contact and Domiciliation Offices in all jurisdictions.
2. Handle offshore fund day to day operations including subscriptions, redemptions and share transfers.
3. Attend to daily requests from Investors on fund email ID.
4. Daily coordination with the various stakeholders including directors, fund administrator, investment manager and bankers.
5. Ensure that all documents are in place in accordance with the local legislation.
6. Ensures timely service delivery to clients – Communicates client requests and feedback.
7. Coordinate invoicing, follows up on collections with the client for collections efficiency (measured monthly), and strives to keep delinquent debts within limits.
8. Updating share registers and match share registers on each quarter from that of fund administrator.
9. Bank instruction and transfers for subscription/redemption/investment at fund level/SPV level.
10. Liaise with the bank to ensure that transactions inwards are credit and outward go smoothly.
11. Transaction monitoring forms for each bank transaction on the fund relating to subscription/redemption/investment.
12. Investor onboarding – collation of the KYC and source of wealth documents – preliminary check and submission to the respective fund administrator.
13. Coordination with the SPV to ensure investment goes on a timely manner.
14. NAV supporting documents provision to the fund administrator.
15. Subscription/redemption contract notes are issued to the investors.
16. Manage expectation of the directors.
17. Manage and attend to Sales Officers' queries on daily basis.
18. Provide fund flow, cash summaries, invoices reconciliation and statement of account for each particular class to Sales Officers.
19. Assist the accounting team on the audit of the funds.
20. Liaise with underlying investee companies to ensure proper information are received for NAV purposes on a timely manner.
21. Check SPV invoices and liaise with SPVs for investment related matters.
22. Review funds on timely basis.

TIME RECORDING

Accurately record chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients. Monitor own productivity and chargeability on weekly basis and review productivity and performance against targets to ensure that individual financial targets and client communication KPIs are met. Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/chargeability targets.

OTHER DUTIES

Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities, where necessary and required by management. Undertake such other duties, related to the position, as may from time to time be agreed with management.

Qualifications, Skills, and Experience

1. Minimum 12+ years' experience in the financial industry or in a similar industry.
2. A tertiary qualification in finance or business administration will be advantageous.
3. Commercial drive, takes initiative, positive and proactive, dedicated, focused and business driven.
4. Exhibits strong leadership, social & interpersonal skills; a positive can-do attitude and creativity.
5. Excellent client facing skills to regularly engage with clients and investment companies to build a clear ongoing relationship and sound understanding of the investment, its operating environment and forecasts.
6. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels.
7. Excellent English language fluency.
8. Strong analytical and problem solving skills, solution driven, highly organized and detail-orientated with good decision making and time management skills.
9. Pragmatic in dealing with stakeholders at all levels while able to work under pressure and respect deadlines.
10. Independent, hands-on and takes accountability to deliver solutions and results.
11. Ability to adapt and work under pressure in a smaller, dynamic local team environment; along with being part of a bigger matrix organization.
12. Proven leadership and team player skills, with ambition to excel in the role.
13. Willing to travel within the country and outside the country when required.