ADMINISTRATIVE ASSISTANT - FINANCIAL AID

Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain.

According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and engaged’ and ‘innovative and entrepreneurial’. These are interwoven intrinsically by a number of double pairs consisting of ‘values and principles’ that bind our double-helix together. The extrinsic expression of our DNA is via The DUT-Way; which demonstrates our collective character and behaviour.

The University’s ultimate goal is to contribute towards improving the lives and livelihoods of all its people, both internal and external. DUT consistently strives towards excellence and greatness in teaching-learning and in research-innovation; something that has been recognized recently when The Times Higher Education’s World University Rankings placed DUT within the top 500 of Universities in the world and within the top 5 universities in South Africa. The enactment of these internationally recognized strengths is demonstrated in our impactful engagement internally and externally in service of our localities, the region and the country at large.

Applications are invited from interested person(s) for the under mentioned post.

FINANCIAL AID - ADMINISTRATIVE ASSISTANT

(12 MONTH CONTRACT POSITION)

REF: FA02; FA03; FA11 & FA12 (DURBAN)

To provide administrative support to the Financial Aid team in the implementation of policies, procedures and systems in order to ensure excellent customer service and alignment with the objectives of the Financial Aid function and DUT.

MINIMUM REQUIREMENTS

• M+3 qualification in Business Administration, Office Management or Accounting related.
• One-year Higher Education Experience

EXPERIENCE AND KNOWLEDGE

• Office environment experience
• Computer literacy (MS Office/ Excel)
• Good communication skills
• Good administrative & organizational skills
• Basic knowledge of ITS systems

SUMMARY OF DUTIES

GENERAL OFFICE DUTIES

• Full Bursary Administration
• Maintain on-line filing system
• Updating of students correspondence
• Receiving, verifying forms
• Data capturing
• Enforce current internal processes
• Other duties assigned by line manager

CUSTOMER ADVICE & SUPPORT

• Assisting students at Reception.
• Resolving queries where possible.
• Referral of students to relevant Financial Aid Counsellors & Seniors.
• Attending to student queries via different platforms
• Initial screening of students' queries before referrals.
• Advising students of their application status.
• Disseminate Financial Aid Information.
• Booking of student appointments for sponsor visits.
• Assisting with Bursary applications/other logistical duties.

TEAM PARTICIPATION

• Maintains sound relationships with colleagues and contributes to team effort.
• Ensures personal & professional self-development.

SYSTEMS

• Viewing student records.
• Submits weekly & monthly work and statistics reports to Senior Financial Aid Counsellor.
• Give monthly feedback to Financial Aid team during Departmental meetings.

Contact Person: Pirya Naidoo

Contact Email: careers@dut.ac.za

Status of Academic Position: Contract

Salary: Market Related

Applications should include:

• A fully completed prescribed application form which can be obtained from www.dut.ac.za (under the QUICK LINKS tab - @careers)
• A detailed curriculum vitae (explicitly stating experience or knowledge in the above-mentioned fields)
• Covering letter
• Certified copies of all academic records and certificates
• Current contact information of referees
• No manual applications will be accepted and incomplete applications will be disregarded.
• Please email application to careers@dut.ac.za and quote the post reference and post description in the subject line.

CLOSING DATE: 15 NOVEMBER 2024

Please note:

“The University reserves the right not to appoint” or to re-advertise to widen the pool of applicants. Verification will be conducted on preferred candidates only.

DUT reserves the right to do a complete verification of the information you have provided.

DUT reserves the right to contact your referees or request additional referees.

While DUT strives for equal opportunities, preference will be given in terms of the University’s Equity Plan, with specific consideration for Female candidates.