Administration Services Coordinator - South Africa

Job Introduction

To provide a centralised administration support service to all MPS Members and divisions ensuring service delivery excellence for members which is trusted and valued.

Role Responsibility

Operational

1. Support the development and delivery of the Administration Services plan and strategy to an agreed standard.
2. Comply with applicable professional ethical guidance and all relevant internal and external rules, policy and procedures, including those relating to Health & Safety, Data Protection, IT security and all those contained in Staff Handbook.
3. Meet key performance targets, quality standards and financial targets.

Member

1. Manage informal complaints and expressions of dissatisfaction from members in accordance with policy standards.
2. Continuously improve ways of working and contribute to divisional / MPS-wide continuous improvement projects aimed to drive operational efficiency and great member experience and outcomes.
3. Deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities.

The Ideal Candidate

We are looking for candidates with high levels of accuracy and attention to detail. The role also requires the ability to investigate and analyse information containing both legal and medical/dental terminology.

Diversity & Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Package Description

21 days leave.

Private Medical allowance.

8% company pension contribution (3% from the individual).

Performance related bonus up to 15% (for permanent roles).

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.