Administration Officer Level 3 - Newcastle Community Health Podiatry

Join our dedicated team at the Podiatry and High-Risk Foot Service, where we provide vital care for patients with complex foot health needs.

Remuneration: $68,338.79 - $70,468.72 p.a. + Superannuation + Salary Packaging
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Location: Newcastle Community Health Service
Work Hours: Monday to Friday, 8:00 AM – 4:30 PM
Hours Per Week: 38
Requisition ID: REQ536344
Applications Close: Sunday 12th January 2025

As the Administration Officer, you will be the backbone of our high-volume podiatry service, responsible for ensuring the efficient coordination and administration of patient bookings and service delivery.

Why join our team? You will be joining a supportive and collaborative team of around 10 professionals. The team culture is inclusive, and you will be encouraged to develop your skills further within the role. As part of your ongoing professional development, we offer training and access to resources to expand your knowledge and expertise.

The opportunity: As the main point of contact for patients and clinicians across our six sites, you will provide coordination and administrative support as required. The role is based at Newcastle Community Health Service and will also require you to assist at the central reception desk on Level 2 of JHH once per fortnight. Daily duties will include:

• Managing a busy phone line for all six service locations, handling high volumes of calls.
• Coordinating appointments for patients, ensuring smooth and efficient scheduling.
• Scanning documents and managing patient information.
• Collaborating with clinicians to ensure seamless service delivery.
• Handling diary coordination, including arranging appointments for specialists and clinic staff.
• Weekly ordering of consumables and liaising with couriers for delivery of necessary equipment.

We are seeking an Administration Officer who is:

• Proactive and organised: Able to take initiative and manage tasks efficiently.
• Adaptable and resilient: Able to navigate a fast-paced environment and manage competing priorities.
• A strong communicator: Exceptional verbal and written communication skills are essential, particularly in liaising with patients and clinicians.
• Experienced in high-volume administration: Previous experience handling high-volume phone lines and managing bookings in a healthcare setting is highly desirable.
• Supportive and compassionate: Able to engage with diverse clients and provide support when needed.
• Efficient and detail-oriented: Ability to work independently and ensure that processes are completed quickly and accurately.

Desirable skills (but not essential):

• Experience working in healthcare administration, especially within a podiatry or clinical setting.
• Knowledge of medical terminology or previous experience with healthcare-specific software.

What's on offer at HNELHD: At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• 4 weeks annual leave
• Paid parental leave
• Salary packaging options
• Fitness Passport
• Employee Assistance Program (EAP) for staff and family members
• Sustainable Healthcare: Together towards zero
• Proximity to shopping and other services
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals

Need more information?
For role related queries or questions contact Julie Zwarteveen on Julie.Zwarteveen@health.nsw.gov.au