Administration Broker

Time left to apply End Date: April 12, (4 days left to apply)
Job Requisition ID: R

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within agreed service level agreements.

Responsibilities

1. Achieve net profit growth for business.
2. Manage costs/expenses within approved budget to achieve cost efficiencies.
3. Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
4. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
5. Manage existing clients and grow portfolio through making contact and generating leads.
6. Resolve all customer queries efficiently, and within agreed timelines.
7. Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
8. Control the effective service for settlements in the business through insurance claims.
9. Provide sales support efficiencies and services in order to ensure retention of clients.
10. Provision of an efficient administration service through careful and timely planning, reporting, and updating of all related information.
11. Comply with governance in terms of legislative and audit requirements.
12. Gather and distribute relevant business information.
13. Manage own development to increase own competencies.

Additional Requirements

In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.

Must have experience in Commercial and Personal Lines Short-term insurance experience.

Fully FAIS compliant with the following:

1. RE Certificate
2. DOFA statement – dated not longer than 3 months
3. Copies of qualifications completed
4. Product specific training
5. Certificates for CPD hours completed, for the 3-year cycle (e.g., 1 June to 31 May, etc.)

Qualifications and Experience

Minimum Requirement: Related Degree or Diploma.

Minimum Experience: 3 years related experience.

Person must not be an unrehabilitated insolvent.

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

About Us

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life.

It has a market-leading app and a globally recognised rewards system in eBucks.

FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking report.

FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.