Admin, Office Support & Services

Elcb Information Services Job Description

Engage with potential and existing clients, offering information about products and services.

Maintain positive relationships with clients to ensure excellent customer service and repeat business. Provide product and service information and assist with troubleshooting.

Collaborate with sales, operations, and support teams to ensure seamless customer service.

Client Engagement

Respond to enquiries, provide product and service information, and assist in developing relationships with prospective and existing clients.

Customer Service & Retention

Ensure a positive client experience by addressing enquiries, handling complaints, and maintaining professional relationships.

Experience

2-5 years in sales or customer service experience, preferably in a corporate environment.

Professionalism

Maintain confidentiality, present a well-groomed and professional appearance, and provide excellent customer service. Detail-oriented and accurate information and quality service is key.

This is a hands-on role in a fast-paced environment, offering exposure to customer service, sales support, operations, finance, and marketing.

Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service.

Manage a high volume of requests, prioritising effectively to meet service level agreements (SLAs).

Capture customer feedback to help improve our service and platform.

Responsibilities

1. Gather information to provide services to clients.
2. Provide information on funeral service options, products, or merchandise and maintain a casket display area.
3. Obtain information needed to complete legal documents, such as death certificates or burial permits.
4. Open and maintain customer accounts by recording account information.
5. Recommend potential products or upsell services to clients.

Note: This job description may be subject to change as the needs of the organization evolve.