Admin Manager

Business Unit: Discovery Employee Benefits

Function: Administration and Office Support

Date: 6 Nov 2024

Member Transactions - Administration Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

The person successful in this role will have the exciting opportunity to help shape the future of our Retirement Funds Member Transaction department. The position is responsible to oversee the efficient and effective management of day-to-day administration in Retirement fund disciplines such as withdrawal, retirement, death, 37D claim payments, member investment changes, individual transfers, first contact response and indexing. The successful candidate must ensure that appropriate processes, procedures and controls are designed, implemented and executed. The individual must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive the adoption of change within their team, challenge the status quo, motivate and inspire the people they work with.

Areas of Responsibility

• Manage, define and improve administration processes, procedures and controls. Own standard operating procedures and maintain and update SOP’s in line with business process developments and system enhancements.
• Identify gaps across both systems and operations. Draft, submit and prioritize business improvement specifications to close these gaps and improvement opportunities.
• Ensure day-to-day administration is compliant with regulatory frameworks such as the Pension Funds Act, Tax Act, and Rules of the Discovery Life Umbrella Pension and Provident Funds.
• Act as the Subject Matter Expert in Retirement Fund areas under management, producing new ideas, approaches, or insights.
• Manage the full Human Resources function for staff managed, providing clear direction and development opportunities.
• Ensure adherence to Service Level Agreements.
• Develop and maintain comprehensive management reports for submission to line manager and broader business management.
• Manage projects and deal with escalated calls or queries from internal stakeholders.
• Develop and maintain excellent business relationships with internal and external stakeholders.

Personal Attributes

• Strong communication skills, both verbal and written.
• Ability to consolidate information and compile accurate reports.
• Attention to detail and strong organizational skills.
• Conflict management skills.
• Ability to relate well to people at all levels.

Education and Experience

• Qualification at an NQF Level 5 (120 Credits) – Essential
• 5 – 10 years operational leadership and management experience – Essential
• 5 years Umbrella Fund experience and Employee Benefits
• Certificate in management NQF Level 6 (120 Credits)
• Advanced MS Office skills, including Excel, accounting, investments, and operational processes.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.