Adjudicator Warranty

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview

To administer and adjudicate Warranty and Maintenance claims according to the policies and procedures set out by the different manufacturers. In compliance with the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations. Manage and report on out of line dealers via controlling and verifying damage codes and advance warranty decision processes to satisfy DTSA, Dealers, Fleet owners, Fleet Operations, and source companies.

Key Duties and Responsibilities:

• Dealer support on warranty/maintenance issues: Effective and efficient guidance to ensure accurate claims & Eskulabs. Accurate, efficient & timeous warranty/maintenance decisions (manual and system made decisions). Decision in line with warranty/maintenance procedures & policies as per Warranty manual. Product support to customers through dealer interface. Following of the escalation process where problems cannot be resolved.
• Adjudicated claims: Claims for warranty, maintenance & goodwill that comply 100% to company policies and procedures. Out of warranty claims for goodwill that comply 100% to DTSA policies and procedures. Monitoring and reporting / escalating of out of line Dealer claims. Adjudicate claims in line with audit rules.
• Dealer controlling (by dealer groups and damage codes), interaction & support: Escalations to source companies. Positive response from source companies to support brand in DTBSA. Efficient & timeous response from source companies. Accurate information and required documents sent to source companies.
• Eskulabs (advance warranty decisions): Eskulabs decisions that comply with warranty, maintenance, and goodwill parameters as set out by the manufactures.
• Parts analysis requests to warranty inspection centre: Requesting of parts for suspect claims to be investigated. Requesting of parts where there may be a product related issue.
• Self-development: Taking personal responsibility for learning and development through a process of assessment, reflection, and actioning. This can include both on and/or off the job training. This also includes the sharing of learnings with team.

Qualifications:

• Grade 12 or N3/T3.
• Motor/ Diesel Trade Certificate is advantageous.
• Systems Certified.

Experience:

• 3-5 years’ technical experience in a workshop environment.
• Warranty/Maintenance and costing experience an advantage.
• Automotive industry experience.

Special Knowledge:

• Commercial vehicles and technical automotive Knowledge.
• Warranty/Maintenance systems.
• Workshop processes.

Application closing date: 25 September 2024

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.

Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.