Account Manager I

Account Manager

Cape Town

About Us

We are committed to helping you reach your professional, personal, and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which, in turn, spurs innovation, generates creative solutions, and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies, and societies operate—then you belong with Ingersoll Rand.

Job Summary

The Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationships with customers to achieve annual sales targets, developing trust and strong partnerships with customers to ensure sustainable long-term growth, executing the ITS strategy of providing solutions from enquiry generation until resolution of customer queries.

Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer-facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused on the assigned market.
• Generate leads through various channels like scouting, web search, leads through campaigning, and through service engineers.
• Promote IR’s Core value in the marketplace.
• Formulate & submit projections based on market conditions and feedback.
• Meet customers to build long-lasting relationships and look for potential business opportunities.

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multi-national organization.
• Strong business acumen and relationship-building skills.
• Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
• Valid Driver’s License.
• Grade 12.
• National Diploma/ Bachelor’s in Sales.
• Excellent computer skills including Microsoft Office.

Travel & Work Arrangements/Requirements

The work time will usually be split between the office (20%) and visiting clients (80%) in the assigned region on a regular basis.

Key Competencies

Absolute KEY skills needed for the role:

• Technical – Knowledge of compressed air equipment for the commercial and industrial marketplace would be an advantage. Knowledge and experience dealing with clients in the industrial, manufacturing sector.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales – Understanding of different sales tools for pipeline and account management, customer approach, as well as the ability to identify and secure new sales opportunities.
• Market Overview – Knowledge of the compressed air market trends, competitors, and new technologies. Knowledge of the industrial sector, preferably in the manufacturing sector.

What we Offer

Our benefits include medical aid and a pension fund.