Account Manager, Franchise

Ignite Visibility, an award-winning digital marketing agency in San Diego, CA, is hiring a talented Digital Marketing Account Manager, Franchise for our Account Services franchise team. This role is fully remote. The Account Manager, Franchise is a client-facing, post-sale role. Account Managers will work with a dedicated group of clients and will be responsible for understanding and achieving the client’s short- and long-term goals. They will serve as the day-to-day primary contact for our clients. They are a natural communicator, an expert digital marketer, and a problem-solver. The Account Manager will maintain client satisfaction and grow accounts through upsells and renewals while ensuring a high level of quality work is being delivered to meet the client's goals. This is an international role for English fluent candidates in South Africa, Brazil, Mexico, etc.

Responsibilities:

• Be a strategic partner to our clients
• Serve as the day-to-day point of contact
• Manage client expectations and strategies from inception to delivery
• Ensure client satisfaction by managing overall account health while actively managing risk
• Collaborate with internal departments to ensure the delivery of timely quality work
• Ensure account profitability and efficiencies while utilizing agency resources
• Work towards heightening the client's trust in the agency and its internal team members
• Provide regular reports and status updates to ensure each client is aware of the value being delivered
• Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business
• Manage all billing changes, including new services, reduction in services, and cancellations
• Responsible for obtaining client approvals for all new estimates and change orders
• Ability to communicate rapidly and effectively with all parties involved in the projects
• Stay on top of industry trends in order to stay on the cutting edge
• Assist sales team with presentations and proposal development
• Perform other duties as assigned by management

Required Qualifications:

• Bachelor's degree in marketing, business, communications, or a related field
• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing advertising agency supporting franchise clients
• Ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders
• Have a drive to learn and grow in digital marketing knowledge and skills continually
• Strong understanding of digital marketing channels such as Paid Search, SEO, Display, Social, Content Marketing, UX, and Analytics
• Experience with B2B & B2C lead generation
• Franchise or multi-location marketing experience is a plus
• Proven ability to juggle multiple account management projects at a time
• Proven ability to build rapport with clients and problem-solve effectively
• Sharp attention to detail and strong organizational skills
• Excellent listening, negotiation, and presentation abilities
• 3+ years’ experience in client account management/client success experience
• 3+ years of sales and business development experience
• 3+ years of experience working in digital marketing
• Excellent business acumen and experience working with business executives
• Experience working with Project Management systems such as PK4, Slack, and other account management tools and platforms, such as website analytic tools like Google Analytics

Benefits:

• Competitive salary base + comprehensive benefits
• Employee advancement and clear growth potential
• Company-sponsored professional development opportunities

Why Ignite Visibility?

• The opportunity to grow and build a long-term career with us
• A collaborative environment focused on client success and career development
• Fully remote workforce
• Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)
• Named Fastest-Growing Private Companies in San Diego (2016-2022)
• Named Best Places to Work in San Diego 2017, 2020
• Named Inc 5000 Fastest Growing Companies 2017-2024

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Apply today for immediate consideration!