Account Manager

A software development company is looking for an experienced Account Manager to join their team.

Responsibilities

• Ensure client is sufficiently enabled to maximise solution utilisation
• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
• Effectively partner with the rest of the services team to ensure the overall team's success
• Effectively partner with the business development manager team to ensure optimization opportunities are realized
• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organisation
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Technical Knowledge, Skills and Abilities

• Management of customer communications
• Understanding of Internal Audit and Risk Management
• Problem solving skills and ability to deal with potentially difficult clients
• Mature individual with high level of emotional intelligence
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce

Behavioural, Soft Competencies and Skills

• On the ball
• Highly accurate
• Sense of humour
• Accountability
• Detail-orientated
• Driven
• Financially literate
• Success-orientated

Education and Qualifications

• Matric certificate
• Completed Business Degree / similar is highly preferable

Details of Experience

• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

What Would Make the Candidate Successful in the Role?

• Must have strong interpersonal skills
• Be self-motivated and a collaborative team player
• Should have an inherent desire to succeed and exceed the goals and targets you and the business have set
• Be DRIVEN
• Accuracy, leadership, results orientation, accountability, humour and integrity