Account Manager

Account Manager

Durban

About Us

We are committed to helping you reach your professional, personal, and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages and values the different backgrounds and experiences of our employees, which, in turn, spurs innovation, generates creative solutions, and enhances our customer relations.

Job Summary

The Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. The job scope includes managing continuous relationships with customers to achieve annual sales targets, developing trust and strong partnerships with customers to ensure sustainable long-term growth, and executing the ITS strategy of providing solutions from enquiry generation until resolution of customer queries.

Success will be measured in Sales (Completes & Services) - revenues, bookings, profitability, share of entitlement (SOE), linkage, connectivity rates, as well as proactive customer-facing and customer satisfaction activities. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products Comp Air portfolio to our current and new customers through relentless sales prospecting activities focused on the assigned market.
• Generate leads through various channels like scouting, web search, campaigning, and service engineers.
• Promote IR’s Core values in the marketplace.
• Formulate & submit projections based on market conditions and feedback.
• Meet customers to build long-lasting relationships and identify potential business opportunities.

Basic Qualifications

• Experience in industrial business development, channel sales, or product support in a multinational organization.
• 5 years’ experience selling Capital Equipment and Aftermarket with a proven track record.
• Strong business acumen and relationship-building skills.
• Valid Driver’s License.
• Grade 12.
• National Diploma/Bachelor's in Sales.
• Excellent computer skills including Microsoft Office.

Travel & Work Arrangements/Requirements

Flexible working, hybrid, 50% travel.

Key Competencies

Absolute KEY skills needed for the role:

• Active Listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to Combat Objections – being able to identify the true prospect’s concerns as soon as possible, avoiding arguments and defensiveness.
• Financial Acumen – understanding of probability and ROI.
• Presentation skills – comfortable and effective while presenting offerings to different levels of employees.
• Judgment and Decision Making — capability to define problems, collect data, establish facts, and draw valid conclusions, considering the relative costs and benefits of potential actions to choose the most appropriate one.

What We Offer

Our benefits include medical aid and a pension fund.