Account Manager

Job title/position: Account Manager

Number of positions: 1+

Function And Business Unit
Infrastructure: Clients & Markets

Description Of The Role And Purpose Of The Job
The Account Manager (AM) is a key enabler of the account strategic planning, relationship management and innovation in go-to-market approaches. The AM is responsible for facilitating the execution of account growth strategies and serving as a central point of contact to facilitate team connectivity, focusing on revenue growth and account management excellence across one or more priority accounts. This role involves co-ordinating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

Key Responsibilities

1. Proactively collaborate on and execute action plans to accelerate account growth strategies in partnership with account leadership.
2. Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions as well as support the account team with regular Clients Service Team meetings (CST).
3. May proactively manage select Client relationships such as Procurement or Vendor Relations.
4. Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
5. Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
6. Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter experts (SMEs).
7. Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
8. Project manage select key deal pursuits; may assist with connection to pursuit resources and Bid Management resources for proposal responses.
9. Co-develop and deliver account onboarding for new leadership and team members.
10. Drive continuous improvement as a change agent for digital tools and processes adoption.
11. Champion the effective utilisation of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.
12. Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.

Soft Skills
Skills and attributes required for the role:

1. Executive-level communication and consultative skills.
2. Strong networking and emotional intelligence.
3. Ability to navigate ambiguity with agility and entrepreneurial spirit.
4. Proactive and comfortable taking the initiative in a low-guidance environment.

Technical Skills

1. Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
2. Experience in analysis and presentation creation.
3. Basic understanding of financial reporting tools and analysis.
4. Familiarity with project management and procurement portals preferred.

Desirable Skills

1. Negotiations with internal stakeholders and peers.
2. Microsoft BI user experience.
3. Sales/account management tool proficiency.
4. Ability to develop requirements based on leadership input.
5. Strong project management and administration skills.
6. Strong oral and written communication skills.

Personal Attributes

1. The ability to build collaborative relationships with good interpersonal skills and the ability to relate well to team members and colleagues with differing levels of expertise and skills while championing inclusion and diversity.
2. The ability to work well under pressure and meet deadlines.
3. Team player who is self-aware.
4. High level of attention to detail and a desire to drive quality.
5. Ability to analyse and disseminate complicated information into usable, easy-to-digest components.
6. Able to perform with minimal supervision with proactive work style.

Minimum requirements to apply for the role (including qualifications and experience):

1. Bachelor’s degree in financial management; Business Management, Information Science; Data Analytics, or equivalent degree.
2. 10 years in a professional services firm with sales enablement experience preferred.
3. Internal or external Consulting experience is preferred, particularly within a matrixed organisation.
4. Proven success in leading complex projects with minimal supervision.
5. Sector relevant focus a plus (e.g., financial services, energy and natural resources, technology, consumer, etc.).
6. Understanding of Sales Techniques and Market Growth Strategies, beneficial.
7. Prior exposure to Microsoft Dynamics or Salesforce advantageous.