Account Manager

About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across the country, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.

Main Responsibilities

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
• Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
• Provide Sales Support and/or Professional Services for implementation.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Build a solid understanding of the FMCG distribution chain, from end to end.
• Monitor and analyse customer's usage of our product.
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships.

Experience we think you'll need:

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces.
• Demonstrated ability to communicate, present and influence all levels, including executive and C-level.
• Experience in delivering client-focused solutions.
• Excellent listening, negotiation, and presentation skills.
• Deep digital understanding.
• Keen attention to detail and adherence to deadlines.

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company that is growing massively; we encourage ambition and creativity.
• First Class Salary
• 25 days annual leave increasing to 26 days after your first 12 months in the business.