Account Manager

Direct message the job poster from AfricaWeather
AfricaWeather is a leader in delivering cutting-edge weather intelligence and environmental solutions across multiple industries, including Mining, Sports, and Schools.

Our data-driven insights help businesses optimize operations, mitigate risks, and make informed decisions. We are seeking a highly motivated Account Manager to drive client success, strengthen relationships, and support our continued growth in these key sectors.

Key Responsibilities

1. Client Relationship Management
   Act as the primary point of contact for key accounts, ensuring exceptional client experience and satisfaction. Build and maintain strong, long-term relationships with clients in the Mining, Sports, and Schools sectors. Proactively engage with clients to understand their evolving needs and provide tailored solutions.
2. Account Growth & Upsell Management
   Identify and pursue upsell and cross-sell opportunities to maximize account value. Develop and execute account growth strategies aligned with business goals. Collaborate with sales teams to drive renewals and expansions.
3. Vertical & Account Strategy Development
   Develop industry-specific strategies for Mining, Sports, and Schools accounts to drive engagement and retention. Conduct market research and competitor analysis to refine approaches and identify new opportunities. Work closely with internal teams to align strategies with customer needs and industry trends.
4. Client Onboarding & Training
   Lead the client onboarding process, ensuring a seamless transition and early adoption of AfricaWeather's solutions. Conduct information sessions and training to educate clients on product capabilities and best practices. Provide ongoing support to maximize customer engagement and value realization.
5. Project & Initiative Management
   Oversee client-specific projects and initiatives, ensuring timely and successful execution. Serve as the bridge between clients and internal teams (sales, development, and support) to ensure smooth delivery. Manage stakeholder expectations and keep clients informed on project progress and outcomes.
6. Problem-Solving & Issue Resolution
   Act as the first line of support for client queries and concerns, ensuring quick and effective resolution. Escalate complex issues internally and follow through to resolution. Proactively identify potential challenges and implement strategies to mitigate risks.
7. Reporting & Analysis
   Track and analyze account performance metrics to identify trends and areas for improvement. Prepare and deliver client reports, business reviews, and insights to showcase value and reinforce relationships. Use data to inform strategic decisions and enhance customer engagement.
8. CRM Management
   Maintain accurate records in the CRM system (HubSpot or equivalent), tracking interactions, opportunities, and client feedback. Ensure timely updates on account progress, pipeline activity, and key client touchpoints. Leverage CRM insights to personalize outreach and strengthen client engagement.

Qualifications & Experience

1. Bachelor's degree in Business, Sales, Environmental Science, or a related field (preferred).
2. 3-5 years of experience in Account Management, Client Success, or Sales.
3. Experience in Mining, Sports, or Schools sectors is a strong advantage.
4. Hands-on experience with CRM systems.
5. Strong analytical skills with the ability to derive insights from data.

Why Join AfricaWeather?

1. Innovative Solutions: Work with market-leading weather and environmental intelligence that makes a real impact.
2. Career Growth: Opportunities for professional development and industry recognition.
3. Competitive Compensation: Attractive salary package with performance-based incentives.
4. Meaningful Work: Help industries make data-driven decisions that enhance efficiency and safety.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting