Account Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Kwa zulu Natal
Job Posting Title: Accounts Manager, Retention
Time Type: Permanent

BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

Tertiary Qualification - Advantage

Computer Literacy Level (MS Word, Excel, PowerPoint & Outlook): Intermediate

Job-related Requirements

1. Minimum of 1 - 3 years’ experience in the industry or similar role
2. Ability to liaise effectively with clients and colleagues at various organizational levels
3. Skills of achieving targets
4. Must be patient, persuasive and persistent
5. Punctuality and good time management skills
6. Good administrative & daily planning skills
7. Ability to adapt to a rapidly changing environment/technology
8. Ability to work under pressure & meet deadlines without fail
9. Ability to work without supervision
10. Effective verbal and written communication skills
11. Effective presentations skills
12. Must be someone that works well within a team and has a positive outlook
13. Own reliable transport & Valid Drivers licence
14. Grade 12 / Matric is a fixed minimum requirement for all roles within DSV
15. EE candidates will be considered first

ADDED ADVANTAGES FOR THIS ROLE

1. Effective customer communication skills (verbal / writing)
2. Experience in onboarding customers within the logistics environment
3. Experience in customer retention
4. Experience in customer growth

JOB SPECIFICATION

Unlock Your Potential as an Account Manager

The Account Manager engages and maintains existing accounts aligned with DSV’s Sales Process; achieving sales plan objectives with the assigned clients by up selling DSV’s products and solutions; ensuring alignment and growth across functional areas.

DSV is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds.

We believe in the power of innovation, collaboration, and growth. As a leading player in our industry, we are dedicated to transforming the landscape through cutting-edge solutions and unparalleled dedication to our clients.

Are you ready to take your career to new heights? Do you have a passion for forging new relationships, driving growth, and making a significant impact in the business world? If so, we have an exceptional opportunity for you!

What do you gain?

1. We grow together - you will be part of a fast-growing organisation
2. Dynamic environment – exciting work in a changing environment
3. Global career development – we build inspiring careers locally and internationally
4. Empowerment – we’ll empower you to make a difference
5. Ownership – we will encourage you to act as if DSV was your own business
6. Performance – you’ll join a group of highly dedicated people who strive to improve every day
7. Learning – our DSV academy will give you access to knowledge and online as well as instructor led training, which sets us apart in the sales and customer retention arenas
8. Modern and environmentally sustainable facility, centrally located in Durban
9. Commitment to sustainability – science based targets to be Net Zero carbon emissions by 2050 lead operational decisions

Essentials for heroes (Requirements)

1. Valid unendorsed drivers’ licence with a reliable vehicle (mandatory)
2. 1-3 years of account management experience in a retention environment within logistics
3. Proven track record in meeting targets
4. Grasp of logistics and end to end supply chain
5. Willingness to travel extensively for client meetings

Full package deal (Perks, benefits, differentiators)

1. Competitive basic salary, lucrative commission structure
2. Cell phone allowance
3. Re-imbursement for fuel
4. Long service awards
5. Provident fund contribution
6. Annual leave starting at 15 days (Paid annual leave)
7. New leadership & growth within DSV Road

DUTIES & RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

Main responsibility is customer retention and growth within the portfolio, effective account management and protection of revenue by providing excellent service to DSV clients.

This should be achieved by (but not limited to):

1. Represent the DSV brand with pride and professionalism
2. Maintain and expand the existing client base in the local courier and distribution market for the assigned region, meeting set monthly and annual targets
3. Update and maintain the internal CRM system
4. Handle general administrative tasks, including client portfolio analysis and weekly reporting to the Regional Retention Manager
5. Manage clients' debtor days within company requirements
6. Create sustainable value for customers by adopting an innovative approach to their business
7. Ensure required monthly targets & KPI’s are met
8. Provide monthly billing and financial reports to stakeholders
9. Continuously monitor competitors and industry trends
10. Assist in tender and proposal preparation, including presentations
11. Maintain regular inter-departmental communication
12. Identify cross-silo solutions and collaborate with other department heads for successful partnerships
13. Achieve the expected client call ratio KPI as specified by your manager
14. Ensure client files are regularly updated in compliance with company procedures and Quality Management System
15. Fulfil any other duties as requested by Management

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com